RMS Customer Support Analyst (m/f/d)
RMS Customer Support Analyst (m/f/d)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As an RMS Support Analyst (m/f/d) at Mews youll combine your technical know-how with excellent communication skills to help our hotel customers get the most out of our Revenue Management System. Whether its over the phone via video meetings or email youll be a trusted partner for our customers guiding them through configuration troubleshooting and best practices to ensure theyre optimizing their revenue. Youll be part of a collaborative fast-paced environment where curiosity and initiative are highly valued and where youll contribute directly to customer satisfaction and lifetime value.
Your mission should you choose to accept it
- Become an expert in the RMS Mews product to deliver top-tier technical support via email phone and video
- Resolve product issues and guide customers toward solutions that enhance efficiency and revenue
- Build rapport with key customer stakeholders across global accounts
- Provide consultative support that deepens customer knowledge and system usage
- Maintain accurate documentation and uphold communication quality standards
- Collaborate cross-functionally to resolve complex customer problems
- Help improve the knowledge base by contributing to and updating content
- Use tools like Salesforce Aircall and Omnichannel to manage customer interactions effectively
Youll be a great fit if you bring a few of the below with you
- Experience in hotel revenue management reservations or functional consulting
- Higher education in Hospitality Business or IT (preferred)
- Fluent English and German
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Comfortable working in a fast-paced collaborative environment
Required Experience:
IC
Employment Type
Full Time
