Loan Officer Assistant Location: On-site - Urbandale IA Office Monday through Friday 8:00 AM to 5:00 PM This position is not eligible for remote work. ACTIVE NMLS# IS REQUIRED
About Gershman Mortgage Communities families and homes are at the heart of what we do at Gershman Mortgage. Our founding principles are based on the core values of honesty integrity the entrepreneurial spirit and putting our customers first. We are passionate and committed to customer service and strive to ensure that we exceed the expectations of our are a customer-centric company devoted to creating and maintaining long-lasting relationships.
Position Summary As a critical team member youll be a supporting force for our Loan Officers. Youll be part of everything from initial communications and preparing essential updates and information for borrowers to coordinating milestone tasks and more. Your dedication and support will contribute to an exceptional experience for borrowers.
Essential Loan Officer Assistant Functions: Loan File Life Cycle: You will complete various support tasks on the front-end processing side with routine precision. While working in tandem with the loan processor you will be responsible for logging the progression of the loan file as per your responsibilities and providing critical updates and necessary communications to all appropriate team members. Expert Communication:You will serve as a point of contact for borrowers assisting them in gathering necessary information and providing the required documents throughout the loan process. Your expertise in collaborating seamlessly with the loan officer by executing a standard process customized for each borrower is a key function of the role. You will also regularly update the loan officer processor and operational colleagues at designated intervals. CRM Support:You will assist the loan officer by streamlining interactions with borrowers and prospects automating tasks tracking leads creating templated communications and ultimately supporting the growth of the branch and fostering connections with the communities we serve. LOS Technology:You will monitor and accurately organize loan pipeline information follow all Encompass Loan Origination System compliance regulations maintain confidentiality measures and adhere to all Standard Operating Procedures (SOPs) correctly. You will also utilize other systems such as Optimal Blue to complete loan administration tasks. A Culture of Excellence:You embrace a dynamic collaborative environment where passion creativity and teamwork fuel your success.
Experience Desired:
Active NMLS# required. Aproactive communicator continually expanding creative ways to support others. Aproductivity powerhouse fueled by self-motivation and attention to detail. Alifelong learner constantly honing your skills and staying ahead of the curve. BA/BS or 2 years of loan officer support experience ideally in retail residential mortgages. You believe in the transformative power of homeownership.
Work Environment This job operates in a professional office environment. This role routinely utilizes standard office equipment including computers phones photocopiers filing cabinets and fax machines.
Physical Demands An employee must meet the physical demands described here to perform the essential functions of this job successfully. No or minimal physical effort is required. No or minimal exposure to physical risk. Work is typically performed in a standard office environment.
EEO Statement Gershman Mortgage is an Equal Opportunity employer.
Other Duties Please note that this job description is not intended to be a comprehensive listing of all activities duties or responsibilities required of the employee in this role. Duties responsibilities and activities are subject to change at any time with or without notice.
| Required Experience:
Unclear Seniority