Lead Guest Services Agent
Lead Guest Services Agent
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Job Description
POSITION SUMMARY
Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer record and process all guest requests questions or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests checks process all payment types vouchers paid-outs charges and provide change.
Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency productivity quality safety and/or cost-savings. Stand sit or walk for an extended period of time. Enter and locate information using computers/POS systems. Move lift carry push pull and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $25.00 to $25.00 per hour and offers health care benefits flexible spending accounts 401(k) plan earned paid time off and/or sick leave life insurance disability coverage and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
