Vice President, OTC Collection Delivery Leader
Vice President, OTC Collection Delivery Leader
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Vice President OTC Collection Delivery Leader
Overall Applicant would be responsible for Service delivery meeting Critical Service levels in a way Genpact Financial targets are met and Client satisfaction is kept at a prominent level. Leverage scale and cross portfolio synergies to deliver beyond Client expectation and catalyze Genpact growth agenda
Responsibilities
accountable for implementing and leveraging Lean Daily Management and to implement Genpact global and regional operational initiatives enabling Surprise Free Operation
Own the planning and execution for the annual financial targets (Revenue and AOI)
Catalyze the identification of Synergies among multiple OTC programs in the portfolio define Best OTC Practices for delivery teams to consider in their Transformation Plans
Ensure Transformation Roadmaps developed and being delivered on all programs in accordance with Customer Commitments performance and cost-out targets.
Drive frequent and productive Client conversations ensuring effective and mutually fruitful collaboration. Own the NPS process and resulting action plan.
Effectively utilize the subject matter and enabling resources embedded in the region to drive high impact issue resolution.
Build and maintain partnership with the regional support functions and the site or country leaders at delivery locations.
Contribute to the Growth Agenda (new deals) by acting as the functional delivery lead and by providing subject matter expertise.
Ensure the efficient and timely integration of new portfolios (talent transfer) to the Genpact platforms.
Be an advocate for the Talent Engagement Agenda
Promote Genpacts values across teams in supervision.
Qualifications we seek in you!
Minimum Qualifications / Skills
Experience in customer management related roles: e.g. Global Lead etc.
Relevant years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)!
Experience in team management.
Accountability: See it own it and solve it mindset. Willingness to go the extra mile.
Effective communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.
Experience in managing multicultural operational teams in a Business Services environment.
Proven record of accomplishment of gaining senior customer buy-in
Be able to work in a global / regional Matrix organization with independent support and enabling capabilities.
Exposure to P&L or cost center financial planning and management
Execution: Ability to meet deadline and work well under pressure
Project management and coordination skills are often required due to the complex nature and scope of many of our projects and initiatives.
Ability to think strategically and communicate in a conceptual/structured way
Ability to translate finance business needs into efficient tools & processes.
Preferred Qualifications/ Skills
College or masters degree in commerce.
Curiosity and interest to learn as much as possible about the areas in which the company operates.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
