Smooth execution of I & C Spot service jobs - No negative feedback for all I & C feedback points - 98 % jobs
All weekly updates to I & C customers - 100 %
Franchisee order to be released before site works start - 100 % jobs
Return of DOA materials to factory within 1 week - 100 % cases.
Warranty Contract Creation in oracle within 7 days of job handover - 100 % jobs
Reconciliation of I & C materials return of empty cylinders & movement of cylinders to new sites immediately after cylinder usage - 100 % jobs
Sharing the I & C spot service billing documents to service sales team within 7 days of job completion - 100 % jobs
Inspection of BP jobs & driving for corrective action - 100 % jobs
Total Recordable Rate (TRR) - Site Safety check & corrective action -Local site - Minimum Weekly site visit & Outstation - Pre-installation & during commissioning- 100 % jobs
Field Engineer Utilization - 88 %
Customer Appreciation mail / Letter - Minimum 95 % jobs
Preparation of case study for peculiar major issues / failures with diagnosis action taken & corrective action for other sites - Minimum 1 per month
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