Senior Technical Program Manager
Senior Technical Program Manager
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Job Description
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open because we understand the importance of keeping your skills fresh and relevant we give you dedicated time to invest in your professional your place in technology on #TeamAmex.
The Global Merchant and Network Services Technology (GMNST) organization at American Express is responsible for modernizing the payments network to enable next-generation payments products. The team creates flexible merchant platforms to acquire bill pay service and foster innovation while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely
American Express is making strategic investments in new card network products and platforms to allow the company to meet its ambitious global growth agenda. Card Network platform is a distributed near real time low latency system that is always available and highly resilient processing transactions from around the world 24x7 365 days a year. American Express Global Card Network Platform authorizes and processes all of the companys customer card transactions.
American Express is seeking a Senior Technical Program Manager for the Global Network technology team. This role leverages technical knowledge to drive delivery of multi-disciplinary programs across technical regulatory and business requirements--from beginning to end. Translates business objectives into execution strategy. Anticipates tracks and resolves risks dependencies and impediments to project delivery.
How will you make an impact in this role
The Senior Technical Program Manager is responsible for managing the teams capacity as they contribute to capabilities to improve operations and product features across the portfolio as well as ensuring that delivery requirements timelines dependencies and risks are clearly communicated to all stakeholders. This position works closely with product owners architects engineers and quality assurance across multiple scrum teams and products acting as a single point of contact for the team and assisting in generating new partnerships / consulting engagements.
Responsibilities:
- Drives integrated teams driving technology and business solutions in support of key product initiatives by working closely with product owners architects engineers and quality assurance.
- Work within and across tech and business units to prioritize plan and execute the development schedule for new capabilities
- Embraces SDLC methods SAFe Agile values concepts principles and practices. Maintain dependency plan between planned sprints; organize and facilitate daily stand-ups and retrospectives at the end of each sprint
- Manage and track team velocity financials and other KPIs in relation to the plan and published progress reports
- Facilitate discussions to identify alternative or different approaches to solve problems break down barriers and drive resolution of conflicts to ensure productivity of team.
- Steer and deliver project communications within Technology and business to ensure transparency of development process and project performance to coordinate critical issues and issue resolution to facilitate decision making and to build trust.
- Create an environment of continuous improvement through reflective conversation and regular retrospectives with the goal to surface issues/concerns to identify clear action steps.
- Serve as a subject matter expert for the teams work across multiple engineering infrastructure and third parties
- Manage and appropriately escalate delivery impediments risks issues and changes tied to the teams capability development initiatives
- Creates both business and tech-facing materials to clearly illustrate the teams work beyond technical documentation
Minimum Qualifications:
- Bachelors degree
- 7 years of technical project management experience
- Experience managing Agile Scrum or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
- Experience managing project/program budgets and reporting while ensuring compliance with Rally and Agile delivery platform
- Experience in stakeholder management
Preferred Qualifications:
- PMI/Scrum/SAFe certifications
- Ability to think with an Automation Mindset and proactively drive greater efficiencies
- Ability to effectively interpret technical and business objectives and challenges and articulate solutions
- Ability to think abstractly and deal with ambiguous/under-defined problems
- Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility
- Experience with Payments domain
- Driving results and collaborating in a cross-functional and global environment
Required Experience:
Manager
Employment Type
Full-Time
