Assistant, Student Services
Assistant, Student Services
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Assistant Student Services is the first point of contact for the Student Affairs offices. The Assistant provides front line reception and assistance while maintaining an inclusive welcoming and accessible environment for all UFV students staff faculty and the public.
The Assistant screens and prioritizes requests provides general information about UFV supports and services and manages appointment schedules for students seeking support and/or services within the department.
In addition the Assistant Student Services plays a crucial role in supporting students experiencing distress conflict or crisis situations. The Assistant takes initiative provides compassionate support and makes informed decisions within the scope of their role to connect students with the appropriate resourcesall while maintaining sensitivity to time constraints professional boundaries and confidentiality.
Qualifications
Completion of a one-year certificate in office administration from a recognized post-secondary institution.
Minimum of three (3) years experience providing reception and information services.
Intermediate to advanced knowledge and ability using Microsoft Office applications.
Excellent accuracy and attention to detail.
Experience using appointment booking software or other customer relationship management (CRM) programs is preferred.
Experience using UFV-specific applications (e.g. Ellucian Banner Accommodate Achieve Point and Click) is preferred.
Must be experienced in working with the public and have proven interpersonal and communication skills.
Proven ability to collaborate and work as a member of a team.
Ability to multi-task in a fast-paced and often stressful environment and make appropriate decisions with minimal supervision.
Must be sensitive to and have experience serving diverse populations.
Solid understanding of confidentiality ethical guidelines professional accountability and Freedom of Information and Protection of Privacy Act (FOIPPA) regulations.
Knowledge of post-secondary education systems in BC is preferred.
About UFV
The University of the Fraser Valley is located on the traditional territory of the Halqemylem-speaking peoples. We express our gratitude and respect for the honour of living and working in St:lo Tm:xw (St:lo Land; St:lo World). In all that we do UFV strives to support and honour the St:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision andIntegrated Strategic Plan: IYAQAWTXW which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization recognizing our responsibilities to community and a multi-year plan to increase the number of Indigenous faculty staff and administrators working at UFV.
UFV has campus locations in Abbotsford Chilliwack Mission and Hope in the beautiful British Columbia and in Chandigarh India. Recognized as one of BCs top employers UFV offers a combination of career and lifestyle benefits. Join a team of 1400 passionate professionals who value integrity inclusivity and excellence. At UFV you will serve a vibrant community and shape the future of 15000 students.
Indigenization equity and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples members of groups that experience discrimination due to race colour place of origin ancestry and/or religion persons who identify as women and 2SLGBTQ and persons with disabilities. We invite applicants to complete a confidential self-identification survey as part of the application process. All questions are voluntary with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process and results are not shared with the selection committee. Inquiries about the survey may be directed to.Learn more about our commitment to diversity and inclusion.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.
UFV is committed to the principle of equity in employment.
Employment Type
Unclear
