Billing and Order Analyst
Billing and Order Analyst
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Job Description
Here at Appian our core values of Respect Work to Impact Ambition and Constructive Dissent & Resolution define who we are. In short this means we constantly seek to understand the best for our customers we go beyond completion in our work we strive for excellence with intensity and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian youll be part of a passionate team thats dedicated to accomplishing hard things.
The Billing and Order Analyst will be responsible for processing invoices for consulting revenue streams including time and materials consulting and fixed fee services. The secondary task of the Billing and Order Analyst is to help with order entry.
In this role you will:
Prepare and send invoices on a monthly basis for consulting projects. Related tasks include reviewing consulting timesheet compliance reports and working with the Customer Success Operations team and Customer Success (CS) Managers/Directors to ensure completeness sending draft invoices to CS Managers for review and approval working with management to resolve issues and reaching out to new customers to confirm that the billing information we have on file is correct and obtain purchase orders from them.
Prepare and send customer invoices on a monthly basis for travel expenses incurred by CS employees in connection with consulting and training engagements.
Process incoming sales orders and ensure that they are recorded in NetSuite and OpenAir in an accurate and timely manner. Related tasks include reading and interpreting customer contracts reviewing data entered in Price Quote App for 30 3 accuracy updating spreadsheets used for reconciling revenue tracking project completion and processing terminations and contract expirations in the related billing systems.
Ensure invoices are entered into external customer billing systems timely.
Assist in other projects and reporting as needed related to the Monthly and Quarterly Revenue close and audit activities.
Respond to inquiries received from customers and Appian personnel on a timely basis. Assist the Billing and Collections team with invoice follow up.
About you:
Bachelors Degree in Finance Accounting or a related field.
1 years of corporate accounting experience with knowledge of accounting and billing systems.
Tools and Resources
- Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.
About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design automate and optimize even the most complex processes from start to finish. The worlds most innovative organizations trust Appian to improve their workflows unify data and optimize operationsresulting in better growth and superior customer experiences. For more information visit . Nasdaq: APPN
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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Required Experience:
IC
Employment Type
Full Time
