Assistant Vice President - Operations (F&A)
Assistant Vice President - Operations (F&A)
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Assistant Vice President - Operations (F&A)
In this role you will be responsible for leading the accounts requiring excellent knowledge on ERP Applications workflow tools etc. Focus on continuous process improvement and adaptive to change is the key. Develop manage and sustain effective working relationships in the organization and actively collaborate closely with the Client. Vertical lead for any one or more of the OTC processes (billing collections or cash applications) and be responsible for day-to-day operational delivery people and process management along with Client expectation management.
Responsibilities
Lead large teams groom and enable career progression while encouraging Genpact culture (CI2). Achieve/ exceed retention targets.
Handle the delivery of outsourced services F&A (OTC RTR & S2P sub process) to ensure customer centricity customer happiness and increased revenue through client up-sell.
Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings.
Sound domain knowledge in all F&A aspects such as billing collections cash applications and dispute management with the ability to draw linkages across all sub processes.
Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
Must be able to work with cross functional teams like Operations GPO Digital team Transformation team Transitions team HR recruitment etc.
Pro-active ability to trouble shoot work through organizational change scenarios.
Implement appropriate mechanisms to identify understand and intensify performance gaps and/ or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
Collaborate in the new deal process including solutioning pricing due diligence transition and stabilization.
Qualifications we seek in you!
Minimum Qualifications / Skills
Should be able to leading entire portfolio with strong P&L knowledge
Should be into leadership role with strong client handling
Excellent and strong communication skills verbal and written.
A hands-on leader unafraid to learn from the ground up and delve into the core of processes to drive effective results while carrying the team
Willing to work in US shifts and work 100% of the time from the office.
Prior domain experience in the services industry in leading large teams in OTC domains specific to the print/ media industry across advertising (newspaper print online) Commercial print Single copy subscriber and circulation platforms.
Working knowhow knowledge and awareness of all ERP applications in this industry such as Adpoint Shoom ECS Adbase SCAP Infor Lawson Genesys Salesforce and/ or others.
Intellectual agility and analytical outlook
Prior Order to Cash Operations experience in the Industry with driving transformations/ projects experience/ engagement in robotic implementation experience will be preferred.
Preferred Qualifications/ Skills
Own client service delivery and engagement for the OTC /RTR/AP process or sub process aligned to
Lead the way in implementing new technologies in operations and display a strong executive presence.
Embrace the opportunity to lead and inspire contributing to the continued growth and success by building collaborative teams that align and work to achieve Genpact and Client goals.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
