Sage Software Support Consultant
Sage Software Support Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About itas
Itas is on a mission to deliver the perfect solution for their customers to empower them and give them the freedom to do what they do best.Trusted by our customers for over 20 years itas has been built on referrals from customers and IT professionals that love the expert yet personal service we offer.
Our expert teams are handpicked for their knowledgegreat senseofhumourand the fact that they are passionate about what they do.
We invest in our people whether that be coaching and mentoring or support with gaining professional qualifications (such as AAT) or other job specific qualifications such as Sage product accreditations and other vocational courses like Train the has allowed us to promote from within on several occasions.
Job Description Overview
We have an exciting opportunity for a Sage Support Consultant(s) to join our team of Sage experts who are dynamic individuals with an outlook of excellence & success. Sage training will be given if you do not already hold an accreditation.
We are experiencing rapid growth in our client base and we seeking an additional Support Consultant to join for our team and help our Customers get the most out of their Financial Solution. Youll identify customer needs troubleshoot any software and system issues and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their products and service.
Ideal candidate will already be working in a Financial software support position or have prior accounting role knowledge or experience looking to develop a role into Customer Software Service support.
Job Duties and Responsibilities
- Receiving and answering support tickets via a variety of channels from customers on the support helpdesk to work towards resolving cases whilst meeting SLAs.
- Adapting communication style to meet Customer need. Providing clear and calm support.
- Problem analysis and investigation work.
- Data investigation work and report writing.
- To carry out other support duties that may be required.
- Develop and maintain relationships with vendors and external partners
- Identify opportunities for Customer Success and Business Growth
- Pro-active self-starter with the ability to learn quickly and prioritise your own workload.
- Collaborate with internal teams to improve processes and contribute to our knowledge base.
Experience and Education Requirements
- Technical or Customer support experience
- Sage product suite including: Sage 50 Sage 200 and Sage Intacct
- Industry experience in areas such asProject AccountingManufacturing Construction
- Third party Marketplace solutions such as: Sicon Draycir Yooz Paperless
- Accounting background or proven accreditation such as AAT
- IT Systems experience including a great understanding of Microsoft Office SQL
- Accreditations would be highly advantageous but full training will be given
- Strong communication skills creativity and great attention to detail
- Strong problem solving skills and ownership of issues end to end to achieve great outcomes
Role Requirements
- Clean driving license preferable
- Commutable to Mold Flintshire
- Remote workers can be considered dependant on experience
What do we offer
- 23 days holiday (increasing to 26 days) plus bank holidays.
- Additional leave including Birthday Day off Personal Day and time off for Volunteering.
- Training and career development plan
- Competitive salary
- Amazing Work Environment
- Casual dress
- Company events
- Company pension
- Employee discount scheme
- Flexible schedule
- Life insurance
- Sick pay
- Wellness programmes
- Hybrid Working
Required Experience:
Manager
Employment Type
Full-Time
