Supervisor de Processing
Supervisor de Processing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This job is responsible for coordinating and monitoring daily workflow for Specialists and Sr. Specialists. This job should track compliance and ensure SLAs are met. Should be able to
Research and provide feedback of the root cause on processing and quality issues - departmental subject matter expert.
Responsible for training coaching motivation and direction to team members while creating an environment which encourages teamwork commitment increased productivity and superior quality.
Responsibilities:
- Coordinate daily workflow.
- Training/mentoring/motivating team.
- Assigned reports prepared and completed timely / accurately.
- Communicating with the client directly of determined research whenapplicable.
- Support / assist with both insurance exception queues and validation.
- Understand complex insurance forms to allow accurate updating to theclients database so clients can meet complicated regulatoryobligations and to ensure the property has insurance coverage at alltimes.
- Identify numerous policy types from complex insurance forms anddetermine action needed. For example: PUD Town Home Flood Windetc.
- Determine when multiple updates are required based upon informationreceived on a single document.
- Make timely premium payments from established escrow accounts toensure there is continuous coverage.
- Outbound telephone calls to insurance agents insurance carriersand/or State DMVs.
Qualifications Required - Experience
Skills and Knowledge
- High School diploma or GED
- 4 year degree or equivalent experience preferred
- Ability to plan prioritize and organize to meet goals as demonstrated in previous position
- Demonstrates leadership skills and has ability to interact effectively with clients on more complex issues
- Minimum 3 years insurance banking finance mortgage lending automobile titles or related experience
- Minimum 2 years demonstrated leadership experience
Employment Type
Full Time
