Role: GRC Lead
Location: Hyderabad
Job Type: C2H
Exp: 6 years
RIMARY RESPONSIBILITIES (indicate 5-10 key responsibilities/tasks that effectively describe the position; List from most important to least important):
Technical Leadership & Mentorship:
Lead a team of ServiceNow developers providing technical direction code reviews and mentorship to ensure high-quality performant and scalable solutions.
Foster a collaborative and innovative team environment promoting knowledge sharing and continuous improvement.
GRC Module Expertise:
Lead the implementation configuration and customization of ServiceNow GRC (Governance Risk and Compliance) solutions.
Develop and optimize GRC workflows policies controls and risk assessments.
Ensure GRC solutions meet regulatory requirements and internal compliance standards.
Provide technical guidance on GRC best practices and module capabilities.
ServiceNow Platform Development:
Design develop and implement complex ServiceNow solutions including custom applications modules workflows and UI components using Flow designer JavaScript GlideRecord GlideForm Jelly Angular JS and other relevant ServiceNow APIs and scripting languages.
Develop and maintain robust secure and high-performing integrations with external systems using various methods (REST SOAP MID Server IntegrationHub).
Ensure adherence to ServiceNow best practices coding standards and security guidelines. Manage and execute technical tasks for platform upgrades.
Platform knowledge on ITSM modules CMDB On-call Virtual agent etc.
Integrations:
Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g. HRIS CRM monitoring tools ITSM tools).
Define integration strategies data mapping and error handling mechanisms. Leverage IntegrationHub
Now Assist & AI/ML Integration:
Explore evaluate and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience automate tasks and improve efficiency.
Required Technical Skills & Experience:
6 years of hands-on development experience with ServiceNow with at least 2 years in a lead or senior technical role.
Deep expertise in ServiceNow platform development:
o Flow designer JavaScript GlideRecord GlideForm Script Includes Business Rules UI Policies UI Actions Client Scripts.
o Service Portal development (Widgets Pages Themes SCSS AngularJS).
o ServiceNow APIs (REST SOAP).
Implementation experience with ServiceNow GRC Module:
o Implementation configuration and customization of Risk Management Policy & Compliance Audit Management and Vendor Risk Management.
o Understanding of GRC frameworks (e.g. NIST ISO 27001 COBIT).
Proven experience with complex integrations:
o Designing and implementing integrations using REST SOAP MID Server and IntegrationHub.
o Experience with various authentication methods (OAuth Basic Auth certificates).
Familiarity with ServiceNow Now Assist and AI/ML capabilities:
o Understanding of Natural Language Understanding (NLU) Virtual Agent and AI search functionalities.
o Experience in leveraging or implementing AI/ML-driven features within ServiceNow.
Preferred Certifications:
ServiceNow Certified Application Developer Highly desirable.
Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g. CIS-ITSM CIS-GRC CIS-Discovery CIS-Service Mapping).
Experience with other ServiceNow modules (ITSM GRC NowAssist).