Benefit & Well-Being Educator - Cigna Healthcare
Benefit & Well-Being Educator - Cigna Healthcare
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Job Description
SUMMARY:
The Cigna Benefit and Well-Being Educators (BWE) primary focus is on providing benefit education to Cigna customers. They work consultatively with the client and the Cigna Account Management team to plan and prepare for customer events which range from onsite to virtual to pre-recordings. The BWE has ownership of customer event content utilizing existing resources and delivery of that content. A core objective of this position is to facilitate the awareness and understanding of the employee benefits and wellness programs available in an effort to support employees making the best health and wellness decisions for themselves and their families.
This employee must be located in the Plano TX area.
KEY RESPONSIBILITIES:
Work with Cigna clients and brokers to plan coordinate and execute tailored customer events with available modality options (on-site virtual and prerecorded options)
Maintain current knowledge in all Cigna products programs solutions and initiatives
Provide segment-agnostic customer event support to Cigna Healthcare including support with market community events and other Cigna Healthcare related events as directed
Represent Cigna at customer events ensuring a professional and positive image while effectively communicating Cignas products programs and solutions
Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
Generate materials and order necessary items for customer events
Lead and deliver virtual onsite or prerecorded presentations engagement offerings and activation duties in group setting as assigned to existing and prospective Cigna customers
Coordinate with internal and external partners to ensure needs are met and potential problems are averted
Keep applicable sales account management and supporting teams informed about event status and opportunities for expanded business
Follow established guidelines and procedures of customer events as assigned
Refer customer service inquiries administrative functions implementation billing questions and other customer client and producer matters to appropriate internal partners
Coordinate track and update event meetings including attendance and top insights via data entry system () by assigned deadlines
EXECUTION:
Support the execution of a key discipline within the Customer Event Operations organization focusing on customer-facing events across all modalities
Focus on the achievement of assigned goals and support in achieving functional goals
Assist the end-to-end coordination of customer events in respective markets as a priority including but not limited to facilitation with external stakeholders (customers) material preparation and creation and ordering of items
Alignment as contributor to market business strategy by understanding benefit and program offerings to ensure benefit education success to customers in a group setting
Able to self-manage assignments and execute customer events
Demonstrate in-depth understanding of key Cigna plan benefits programs solutions and initiatives
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
Bachelors degree in health education health administration marketing business or related field preferred
1-2 years of experience in benefit education/presentation and event deployment/support
Ability to obtain Health & Life Insurance license within 90 days of hire
Excellent communication and presentation skills
Proficiency in Microsoft Programs (PowerPoint Word) CRM system () and virtual learning platforms (Web Ex & Allego) preferred
Proven ability to excel in a heavily matrixed organization and expeditious sales cycles
Ability to travel to local/remote trainings/meetings as assigned%
Must have reliable transportation
This role must be located within the assigned territory/market to be able to drive or fly to client locations local offices in and outside of the regional territory
This role maintains a 40-hour work week but may be required to attend events outside of regular business hours as needed
Bilingual or multi-lingual a plus
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Employment Type
Full-Time
