Systems Engineer
Systems Engineer
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Job Description
Summary/Objectives
The Systems Engineer is responsible for the installation and configuration of RJ Youngs current software portfolio in a client environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Complete proper documentation; log time and project information inside of the helpdesk software (currently ConnectWise).
Resolve customers reported issues remotely.
Effectively use time management for the benefit of the company and client.
Effectively communicate with customers to ensure project timelines and objectives are met.
Escalate customer problems to proper entity.
Document daily activity and time utilization.
Attend project meetings as required.
Follow proper warranty procedures.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
This position will work in systems (DocuWare PSICapture Uniflow and Papercut) and the components are based on IIS confirmations and generally use SQL database backend.
Physical Demands
Ability to sit at a computer for prolonged periods of time.
Position Type/Expected Hours of Work
Full-time; Monday- Friday
Required Education and Experience
High school diploma or GED
Proficiency in Microsoft operating systems
Preferred Education and Experience
Two-year technical degree
Experience in other or mixed environments (Linux Mac etc.)
Experience with DocuWare or other document management systems
AAP/EEO Statement
RJ Youngprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Employment Type
Full-Time
