Lead Knowledge Management Program Manager
Lead Knowledge Management Program Manager
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$ 124000 - 155000
1 Vacancy
Job Description
Summary
As a Program Manager for Knowledge Management (KM) you will lead initiatives to improve KM practices align them with strategic goals and develop programs and technology solutions to retain and utilize critical knowledge. You will work with business leaders to identify opportunities and address gaps in knowledge flow leveraging AI technologies to enhance customer interactions and contribute to creating and maintaining taxonomies and controlled vocabularies.
This role requires proficiency in AI strong program management experience and skills in managing electronic knowledge repositories intranets collaborative tools and taxonomy. You will manage complex communications for diverse audiences and demonstrate proven project management skills adaptable to changing conditions. Experience as a change agent along with strong relationship-building skills and group facilitation abilities is vital.
You will support recommendations on the design implementation and enhancement of core KM approaches to support critical knowledge flow within and across the business and knowledge domains. Experience leveraging ML and/or AI technologies for knowledge creation and gap analysis as well as a strong understanding of content management and content strategy principles is preferred.
ServiceNow Knowledge Management experience is preferred.
Responsibilities
- Responsible for daily management throughout the life cycle of the program.
- Support the stakeholders in planning and development of programs and projects.
- Define the controls processes procedures reporting etc. to manage the programs.
- Strategize and prioritize resources.
- Monitor progress to ensure that the milestones are being met across the various projects and programs.
- Manage the risks and issues that arise during the program cycle as well as take measures to correct them.
- Manage the program budget and identify internal and external funding sources.
- Coordinate the project(s) and their interdependencies between various projects and programs within departments or business units.
Knowledge Skills and Abilities
- Strong experience as project or program manager of large and complex projects or programs.
- Advanced knowledge of project and program management methodologies.
- Understanding of the business and strategic goals.
- Able to work with all levels of management internal and external.
- Strong leadership and time management skills.
- Knowledge of budgeting and resource allocations.
- Ability to think strategically to proactively understand stakeholder needs and to provide solutions to overcome obstacles.
- Strong written and verbal communication skills with experience delivering engaging informative well-organized presentations
Education Experience and Certifications
- Bachelors Degree with 6 years relevant work experience in project/program management
Or
- Associates Degree with 8 years relevant work experience in project/program management
Or
- High School Diploma with 10 years relevant work experience in project/program management
Physical Requirements
The New York Power Authority is committed to providing fair competitive and market-informed compensation. The estimated salary range for this position is: $124000 - $155000. The salary offered will be determined based on the successful candidates relevant experience knowledge skills and abilities.
The New York Power Authority and Canal Corporation believes that diversity equity and inclusion drive our success and we encourage women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. As an equal opportunity employer NYPA/Canals is committed to building inclusive innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color creed/religion national origin citizenship or immigration status age disability military status gender/sex sexual orientation gender identity/expression pregnancy and related conditions familial/marital status domestic violence victim status predisposing genetic characteristics arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates disabilities pregnancy-related conditions religious observances/practices and/or domestic violence concerns. To request an accommodation please email.
Required Experience:
Manager
Employment Type
Full Time
