Coordinator, Patient Relations
Coordinator, Patient Relations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 50000 - 60000
1 Vacancy
Job Description
About Our Company
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
Essential Job Functions:
Focuses on resolving complaints and concerns across VillageMD Summit Health and CityMD by directly communicating with patients family members staff and providers.
Investigates complaints works directly with staff providers and managers throughout all entities of the organization to intervene address conflicts and provide resolution as needed.
Uses SBAR method to review investigate and present cases.
Timely input of data into complaint management software application.
Presentations of cases/issues to Manager Director and VP Risk Management & Patient Relations to update and discuss any high-level complaints.
Receives and responds to escalated complaints from Senior Management as needed.
Conducts assessment of patient complaint to identify and isolate potential and real liability issues associated with individual complaints and works collaboratively with Risk Management on resolution.
Demonstrates a thorough knowledge of HIPAA regulations in the performance of the job and works with the Privacy Officer as needed in the investigation of privacy complaints.
Interacts with patients/families who submit patient satisfaction surveys when appropriate.
General Job Functions
Answer live calls and respond to emails received from patients and staff/providers to assist with resolution of complaints or concerns.
Track manage and maintain open cases to ensure timely completion.
Supports Risk Management/Patient Relations initiatives.
Engages in departmental meetings to deliver Patient Relations reports.
Collaborates with internal and cross-functional teams to improve and develop practices operations programs and services by providing subject matter expertise.
Physical Job Requirements
Dexterity of hands/fingers.
Endurance (e.g. continuous typing prolonged sitting/standing)
Education Certification Computer and Training Requirements
Associates Degree required Bachelors degree preferred
3 years healthcare experience preferred.
Working knowledge of Microsoft Office.
Knowledge of medical terminology preferred.
Excellent written and verbal communication skills.
Strong data management and entry skills.
Ability to perform duties with time limitations with a high degree of accuracy.
This is an exempt position. The base compensation range for this role is $50000 to $60000. At VillageMD compensation is based on several factors including but not limited to education work experience certifications location etc. The selected candidate will be eligible for a valuable company benefits plan including health insurance dental insurance life insurance and access to a 401k plan.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
IC
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved