Individual Giving Specialist

Job Title: Individual Giving Specialist

Posting Date: June 13 2025

Job Department: Philanthropy

Schedule: Full Time

Job Type: On-Site

Location: National Aquarium Candler 111 Market Pl Suite 800 Baltimore MD 21202. .

JOB DESCRIPTION:

The National Aquarium is seeking an Individual Giving Specialist to support the daily operations of the Philanthropy department with a focus on Membership and Individual Giving programs. This role is responsible for managing fulfillment of acknowledgements providing customer service and office support coordinating volunteer activities and organizing donor tours and experiences. The Specialist ensures exceptional service for Aquarium guests members donors and partners. This position also works closely with Administrative Services to support key office functions in the Candler Building.

The Individual Giving Specialist reports to the Director of Membership.

KEY REQUIREMENTS:

Membership & Individual Giving Support

• Process and maintain daily membership fulfillment reports and related records.
• Prepare and print membership acknowledgements and cards in a timely manner.
• Respond to and direct incoming requests including contact updates record and service adjustments tax receipts and other correspondence.
• Manage returned mail and updates contact information in relevant databases.
• Monitor inventory levels and coordinate the reordering of office supplies as assigned.
• Activate and maintain staff and volunteer memberships responding to related requests.
• Support data entry and account maintenance in Galaxy and Salesforce.
• Assist with other Philanthropy events activities and special projects as needed.

Customer Service

• Monitor and manage the member/customer service inbox to ensure timely responses to inquiries comments and guest feedback.
• Respond to all inquiries with professional responses that address concerns resolve issues and provide accurate information.
• Prioritize incoming messages escalating sensitive or urgent issues to appropriate manager or department for immediate attention.
• Maintain canned responses to commonly asked questions to ensure consistent communication.

Philanthropy Volunteer Support

• Coordinate and prepare weekly office tasks and projects for Individual Giving volunteers.
• Provide orientation and training to ensure understanding and completion of tasks.
• Maintain volunteer schedules to ensure office coverage

Candler Mail & Office Support

• Collect and distribute all incoming mail to Philanthropy staff from Candler mailroom.
• Collect and meter all outgoing Membership and Philanthropy
• Sort all incoming mail packages to Candler office staff mailboxes.
• Monitors and maintains postage meter levels with Operations
• Acts as backup to Administrative Services on an as needed basis for suite entry coverage.

Tours & Experiences Coordination

• Serves as liaison between Individual Giving Officers and the Tours & Experiences team to coordinate Philanthropy donor tour scheduling.
• Coordinates and communicates all tour details including schedules participant information and special requests to relevant stakeholders.
• Maintains accurate records and promptly communicates updates or changes to all parties.
• Other duties may be assigned commensurate with experience and need.

QUALIFICATIONS:

• 2-3 years of experience working in an office environment or customer facing role.
• Bachelors degree or equivalent work experience.
• Highly organized and self-directed with keen attention to detail.
• Ability to complete tasks independently and contribute as part of a larger group.
• Ability to meet deadlines and prioritize tasks while maintaining quality.
• Ability to identify errors problem solve and implement solutions effectively.
• Proficiency in Microsoft Excel manipulating large data sets formulas and basic functions.
• Proficiency in Microsoft Office tools including Word Outlook Teams/Zoom.
• Proficiency in databases data entry and basic math competencies.
• Professional demeanor with strong written and verbal communication skills.

Total Compensation Information

Hourly range: $17.20-21.87with hours worked over 40 paid as overtime holiday premium pay and extra pay for night work.

National Aquarium provides an excellent benefits package including four weeks paid time off six paid floating holidays up to four weeks of paid family leave and conservation day leave. Employees are eligible for health care (single and family) after 30 days of full-time work and 401(k) plan participation with employer match available. Employees receive a family membership package and Aquarium tickets.

Interested applicants should provide a resume and cover letter outlining relevant skills and qualifications to be considered for this position.

About the National Aquarium

Established in 1981 the National Aquarium in Baltimore Maryland is a nonprofit organization whose mission is to connect people with nature to inspire compassion and care for our ocean planet. The Aquariums award-winning habitats are home to thousands of animals representing hundreds of species of fish birds amphibians reptiles and mammals. We are proud to be accredited by the Association of Zoos and Aquariums (AZA) and exceed industry standards in all aspects of animal care and welfare.

More than 1.2 million people visit the Aquarium each year to experience our immersive exhibits and we reach far more through our science-based education programs and hands-on field conservation work. The National Aquarium is one of the top three aquariums in the United States and the largest paid cultural attraction in Maryland.

Our Mission and Goals

The Aquariums missionto connect people with nature to inspire compassion and care for our ocean planetbegins within the walls of its buildings but it does not end there. The Aquarium protects enhances and restores natural resources through education and engagement habitat restoration animal rescue and sustainable business practices with its conservation work guided by three overarching goalsto combat climate change save wildlife and habitats and stop plastic pollution.

Our Values

At the National Aquarium our core values form the basis for our beliefs about our organization our colleagues and ourselves and serve as the framework to guide our behaviors and actions to achieve our mission.

Connection: We take the time to build lasting connections with each other our guests the animals in our care and the nature that surrounds us. We communicate clearly and collaborate readily within and across teams. We engage thoughtfully with our partners. We practice shared accountability.

Curiosity: We center learning and growth in all that we do. Our people are empowered to explore new approaches. We support taking risks. We value diverse perspectives and bold ideas. We embrace change.

Optimism: We celebrate the power of positive moments and shared experiences. We seek out opportunities to have fun. We reconnect with our purpose through sharing successes with our colleagues.

Service: We are in service to each other our guests and our communities. We make intentional decisions and actions for the benefit of the people and animals within our organization.

Wellbeing: We ensure our people and animals have what they need mentally and physically to thrive. We are committed to improving the wellbeing of communities and sharing the healing power of natural for all.

Our Commitment to Diversity Equity Inclusion and Justice

National Aquarium values an inclusive and diverse environment for all employees volunteers and interns. Our goal is to recruit develop and retain the most talented people from a candidate pool representative of the variety of communities we serve. With a commitment to diversity equity inclusion and justice the Aquarium is proud to be an Equal Opportunity Employer and promotes an environment free from all discrimination and harassment.

In the selection and retention of employees volunteers and interns we do not discriminate on the basis of race color religion or belief national social or ethnic origin ancestry citizenship status age physical mental or sensory disability sex (including pregnancy or childbirth) marital status veteran status sexual orientation gender identity and/or expression genetic information arrest record family or caregiver status HIV status socioeconomic status or any other characteristic protected by applicable federal state or local law.

Our organization is dedicated to this policy with respect to all terms and conditions of employment including but not limited to recruitment training promotions performance management and separation and general treatment during time of employment.

Required Experience:

Unclear Seniority