IT Support Specialist II
IT Support Specialist II
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$ 41880 - 52356
1 Vacancy
Job Description
Title: IT Support Specialist II
Salary Range: $41880.00 - 52356.00
Contract Term Length:12 Months
Standard Hours:37.50
Work Location:On-Site
FLSA Status: Non-Exempt
College: Jefferson Community & Technical College
Campus Location: Jefferson Community College
Department: Technology Solutiions
Total Rewards
Jefferson Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence innovation and creativity including:
- Exceptional health care vision dental coverage for you and your family
- Tuition reimbursement/waiver for you your spouse and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
Jefferson Community and Technical College is seeking an experienced Information Technology Support Specialist to provide end-user support for administrative systems campus safety and security systems and IT helpdesk services. The ideal candidate will have strong technical skills excellent customer service abilities and experience working in an educational environment.
Job Duties:
Required Knowledge Skills and Abilities:
Provide end-user support for KCTCS administrative systems including User Accounts Email WebEx Voice and PeopleSoft.
Support campus safety and security systems including access control and surveillance cameras.
Develop and deliver training sessions (in-person and online) and materials
Respond to and resolve helpdesk requests in a timely and professional manner.
Troubleshoot hardware software and network issues
Maintain documentation for IT processes user guides and system configurations.
Collaborate with other IT staff to ensure efficient operation of college technology systems.
Minimum Qualifications:
Associate degree in Information Technology Computer Science or a related field.
Four (4) years of relevant IT support experience.
Strong troubleshooting skills in Windows/macOS Office 365 Active Directory and enterprise systems.
Experience with helpdesk ticketing systems and remote support tools.
Excellent communication and training skills.
Preferred Qualifications:
Bachelors degree in Information Technology or a related field.
IT experience in an educational institution.
Experience with PeopleSoft security systems (access control cameras) and IT training.
Knowledge of mass notification systems (e.g. School Messenger Singlewire).
Experience supporting Learning Management Systems (LMS) such as Blackboard Canvas or Moodle.
Certifications such as CompTIA A Microsoft Modern Desktop or ITIL are a plus.
Additional Skills Requested:
Physical Requirements:
Moderate: Regularly involves lifting bending or other physical exertions often exposed to disagreeable environmental elements
Employee Rights -Employee Polygraph Protection Act
Equal Opportunity Employer -The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
