Therapy Operations Supervisor - Twin Cities Orthopedics
Therapy Operations Supervisor - Twin Cities Orthopedics
Posted on :
20-06-2025
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1 Vacancy
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Job Description
The Therapy Operations Supervisor will supervise the day-to-day operations of the Therapy Front Office and/or PSR teams/OT Coordinators.
This is a full-time position role schedule will vary based on the needs of the clinic. Clinic Hours are between the hours of 6:00a-7:00p Monday-Thursday 6:00a-5:00p Friday out of our Edina location.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Oversee monitor supervise and engage in the daily operations of the Therapy PSR department and OT Coordinator team (as applicable) ensuring excellent patient service and delivery of care.
- Partner with Therapy Operations Manager and Therapy Manager/Director to recruit hire coach train and develop employees. Work with HR to develop performance plans as needed.
- Anticipate the scheduling needs of the Therapy PSR department perform the role of PSR when staffing needs require and send out a weekly schedule to all staff.
- Engage employees by conducting frequent timely and appropriate communications with employees through meetings and one-on-one sessions.
- Actively participate in meetings and other communications processes; share information timely accurately and completely with others as needed.
- Conduct yearly reviews and discuss compensation with staff.
- Complete all payroll processes as needed in UKG including time off requests department transfers compensation changes etc.
- Resolve patient issues complaints and concerns in a quick efficient manner to maintain a high level of patient satisfaction and quality service.
- Supervise daily shift process ensuring all staff members adhere to standard operating procedures and are attentive and friendly to all patients and team members
- Build strong relationships and coordinate with all other departments such as clinical supervisors and coordinators.
- Grow Talent and develop staff to reach goals by identifying career advancement opportunities and guiding them toward their passion.
- Attend regularly scheduled staff meeting for the clinic and therapy department and provide summary of these meetings to staff who are unable to attend
- Maintain manager and staff schedules by planning scheduling and blocking time in PM system
- Manage supplies by analyzing inventory ordering required items and replenishing items upon arrival
- Manage schedule and coordinate maintenance services and supplies for the clinic
- Create positive team culture by engaging and promoting Be The Difference
- Perform functions of the Therapy PSR Lead role (as applicable)
- Occasionally participate in community functions relating to TCO outreach events throughout the year.
- Any and all other duties as assigned
Education and Experience Requirements:
- Bachelors degree and applicable experience preferred
- Preferred minimum of 1-year supervisory experience. Healthcare setting preferred.
- Working knowledge of all applicable laws regulations and guidelines
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- A $1500 sign-on bonus will be offered for part-time and full-time positions payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic office or surgery center during business hours
- Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations i-Healths Core Values:
- Integrity- Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic/office/surgery center setting
Notes:
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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