Service Support Specialist, Building Automation
Service Support Specialist, Building Automation
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
Full-time
Description
Service Support Specialist Position Responsibilities
- Responds to various customer service calls and emails on a timely basis.
- Completes accurate and detailed service reports for customers and DAC promptly allowing for precise invoicing and job cost tracking.
- Provide remote technical support to the end user and team members to assist in troubleshooting installed BAS and security systems.
- Identifies and resolves problems for most types of service calls or quickly escalates the call to the next tier.
- Uses well-developed troubleshooting skills to isolate and repair problems in malfunctioning equipment or software.
- Communicates with and works with the other members of the team consistently to improve the overall operations of the Service Department and company.
Requirements
Service Support Specialist Qualifications
- High School Diploma Required
- Minimum of 3 years of previous relevant experience
- Experience in the construction environment preferred
- Competent with using and troubleshooting Microsoft Windows and Microsoft Office software
- Strong knowledge of networking and the ability to troubleshoot network devices
- Familiarity with building automation systems and the basics of DDC systems and installations
- Strong verbal and written communication skills
- Ability to problem solve independently escalating appropriately to ensure timely resolution of issues
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted
- Understanding of basic programming structures and syntax (any language) is preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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