Project Coordinator
Project Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
Project Coordinator (PC) is responsible for the day-to-day operations of the Window Treatments department. The PC will handle all internal and external customers using excellent and in-depth knowledge of company products and operations. Must be able to adapt to shifting priorities and complete operational duties in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Communicate with builder reps customers and suppliers as needed.
- Analyze color selections purchase orders and retail quotes.
- Order material from suppliers per builder color sheets.
- Reconcile order confirmations/packing lists when material is received.
- Communicate with installers regarding installations repairs customer service and retail work.
- Investigate and re-order missing material damaged material
- Investigate and address issues that arise during installation/service for builders and homeowners.
- Coordinate daily with warehouse personnel for staging jobs.
- Manage special project requests and billing requirements.
- Communicate with homeowners to determine scope of repairs and scheduling.
- Work closely with WT Manager to schedule repairs within a reasonable distance of scheduled installations.
- Resolve customer complaints on finished product communicate complaints about the outstanding service to builder or manager.
- Manage data entry into the Customer Service database (ECP) to document the duration of services from date received until the issue is resolved.
- Scan related documents and signed tickets into the database and forward to builder to close out the service ticket.
- Collect and process credit cards over the phone via e-mail and in person.
- Reconcile approved quotes with moneys collected via credit card cash or checks.
- Scan files of fulfilled jobs into drop box upon completion.
- Maintain accurate detailed and organized files for builder work customer service and retail work.
- Write up daily schedule for installers and compile necessary paperwork for the next day.
- Reconcile completed work from previous day with schedule.
- Accurately write up internal work orders
- Help to complete monthly inventory
- Order stock material as needed
SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines policies and procedures and applicable laws. Supervisory responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- None
EDUCATION EXPERIENCE & QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires a high school diploma or GED and up to 1 year of related experience; or equivalent combination of education and experience.
- Must be a multitasker highly organized.
- Proficient in Microsoft office
- Excellent interpersonal verbal and written communication skills
- Excellent customer service
- Able to work in a team environment.
- Reliable attendance
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit at computer monitor for extended periods throughout the day.
- Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit stoop kneel and crouch; to lift and move up to 25 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- General working conditions
- Office environment
- May have to meet tight deadlines
OUR BENEFITS
- Health Insurance (Medical Prescription Dental and Vision)
- Life Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
- Quarterly Employee Events
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting hiring training promotion compensation and professional development practices without regard to actual or perceived race color religion sex (including pregnancy sexual orientation and gender identity) national origin age (40 or older) disability or certain classifications based on genetic information or any other characteristic protected by federal state or local laws regulations or ordinances.
We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation please email Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.
Required Experience:
IC
Employment Type
Full-Time
