Customer Support Representative
Customer Support Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.
This role is in office in West Chester Ohio. The shift is 10 a.m. to 7 p.m.
Key Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching diagnosing troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ability to understand the application both functionally and technically
- Performing data analysis: Performing data analysis and modeling future data integration structures
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports and log filtering
- Document technical knowledge in the form of notes and manuals
Skills and Experience
- Experience as an Application Support Engineer Integration Support
- Working knowledge of SQL Databases & basic network configuration- Optional
- Knowledge in DB APIs and Postman- Optional
- Coding skills are a huge plus point (JavaScript Java)-- Optional
- Previous experience in application production or product support in Integration
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address application issues
- Candidates should be ready for rotational shift
Perks and Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical dental and vision coverage
- Great benefits including unlimited PTO parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companies
- Be part of an early stage hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Current Tekion Employees Please apply via Greenhouse Internal Job Board
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.
For more information on our privacy practices please refer to our Applicant Privacy Notice here.
Required Experience:
Unclear Seniority
Employment Type
Full Time
