Account Supervisor - Mon - Fri - 8:30am-5:30pm
Account Supervisor - Mon - Fri - 8:30am-5:30pm
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Job Description
Williams Lea is hiring for an Account Supervisor for our Boston office to work Monday to Friday 8:30 am to 5:30 pm!
Pay: $48450.00 - $51000.00/salary
Benefits:
- Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
Job Qualifications:
Bachelors degree or equivalent experience
3 or more yearsproven experience ina customer service environment legal or financial services industriespreferred
3 or more yearsexperience inoffice support including a combination of administrative facilities hospitality reception reprographics andmailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendorspreferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tightdeadlines
Exceptional communication skills both written and verbal
Good attention to detail
Job Duties:
(* denotes an essential function)
Ensure team provides outstanding service to client while building strong customer relationships
Create an environment conducive to service expansionsand new businessopportunities
Maximize profitability through the effective utilization of labor andresources
Immediately resolve anyoperational problems orissues
Produce required reports onschedule
Coordinate workflow within the team prioritizing jobs anddelegating duties toassociates
Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendormanagement
Monitorwork flowto ensure jobs are completed efficientlyaccurately and withindeadlines
Train new employees on policies and procedures
Address performance issues among team members
Work with manager to create development plans and challenging assignments for teammembers
Escalate to manager client or team concerns to proactively resolveissues
Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#piq
Required Experience:
Manager
Employment Type
Full-Time
