Coordinator, Resident Services
Coordinator, Resident Services
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner operator lender and developer. Our team of experts works together to identify and create value in real assets benefiting the communities in which we invest. Back in 1994 our three founders focused on projects in Southern California neighborhoods. Today we are a diverse team of 1000 employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live work and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering and we strive to make an even greater impact in the years to come. Join us and make an impact today!
POSITION PURPOSE:
The Resident Services Coordinator will provide comprehensive administrative support to the property management team across multiple states within our multi-family portfolio and handle resident complaints with professionalism and empathy. This role requires excellent organizational skills attention to detail and the ability to effectively communicate with residents and team members.
RESPONSIBILITIES:
- Provide administrative support to the property management team including scheduling filing and correspondence.
- Handle resident complaints and inquiries ensuring timely and satisfactory resolution.
- Maintain accurate records of resident interactions and complaints.
- Assist with lease administration including preparing lease documents and processing renewals.
- Coordinate maintenance requests and follow up with residents to ensure issues are resolved.
- Serve as back-up to the leasing team with tours application processing and move-in/move-out procedures.
- Prepare and distribute resident communications such as newsletters and notices.
- Assist with organizing resident events and community activities.
- Monitor office supplies and place orders as needed.
- Perform other administrative duties as assigned.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification licenses etc.)
- High school diploma or equivalent; Associates or Bachelors degree preferred.
- Minimum of 2 years of administrative experience preferably in the real estate or property management sector.
ABOUT YOU:
- Strong customer service skills with the ability to handle complaints professionally and empathetically.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite and property management software.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of multi-family real estate operations is a plus.
WHAT CIM OFFERS:
At CIM we believe our success stems from our collective efforts and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits including:
A variety of Medical dental and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan with company match
Comprehensive paid time off including: vacation days 10 designated holidays sick time and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program including monthly and quarterly prizes
And more!
Actual base salary considers several factors including but not limited to geography job-related knowledge experience and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Los Angeles California is $24 - $28 per hour.
HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.
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Required Experience:
IC
Employment Type
Full-Time
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