Service Business Development Center (BDC) Representative
Service Business Development Center (BDC) Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 40000 - 50000
1 Vacancy
Job Description
Job Title: Service Business Development Center (BDC) Representative
Location: Nashua NH
Company: Lovering Auto Group
Employment Type: Full-Time
Position Overview:
Are you passionate about customer service and enjoy helping people Do you thrive in a fast-paced environment where relationship-building and communication are key If so we want you on our team at Lovering Volvo Cars Nashua a trusted Volvo dealership committed to delivering a first-class experience to every customer.
Were looking for a Service Business Development Center (BDC) Representative to support our Service Department in maximizing appointments increasing retention and delivering high-quality customer engagement.
Pay:
- $40000 - $55000 annual compensation depending on skill and experience.
Key Responsibilities:
- Respond promptly to phone internet and chat inquiries from customers.
- Proactively reach out to current and prospective service customers via phone email and text to schedule appointments and follow-ups.
- Manage the service appointment pipeline and follow up on missed or declined service opportunities.
- Work with the Service Manager and Advisors to meet departmental goals.
- Maintain and update CRM records to ensure accurate tracking of customer interactions.
- Assist with service campaigns recalls and customer satisfaction initiatives.
-Provide a friendly and helpful experience on every interaction.
Qualifications:
- Previous experience in a BDC call center or customer service role (automotive experience preferred but not required)
- Strong phone etiquette and interpersonal communication skills
- Highly organized with the ability to multitask and prioritize
- Comfortable with CRM systems scheduling tools and dealership management software
- Driven reliable and able to work both independently and as part of a team
- Being bilingual (Spanish/English) is a plus!
What We Offer:
- Family business that provides a supportive and collaborative work environment.
- Competitive pay with performance incentives.
- Full benefits package (medical dental vision 401(k)).
- 3 weeks paid time off.
- Opportunities for advancement within the dealership group.
How to Apply:
If you are ready to take your career to the next level and be part of a reputable Volvo dealership please submit your resume.
Join us in driving forward the future of automotive excellence!
Required Experience:
Manager
Employment Type
Full-Time
