Case Support Associate
Case Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
*Only permanent employees in the civil service title comparable title (under 6.1.9) eligible for the 55a program and those that are reachable in the civil service list are eligible to apply. *
**This position may be eligible for remote work for up to 2 days per week pursuant to the Remote Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45000 businesses in more than 40 industries and enforces key consumer protection licensing and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and by helping to resolve complaints DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York Citys communities. For more information about DCWP and its work call 311 or visit DCWP at or on its social media sites Twitter Facebook Instagram and YouTube.
DCWPs General Counsel Division seeks a Case Support Associate to be a member of a collaborative team of employees engaged in ensuring the integrity of the agencys business records. Work performed by this position is integral to the agencys legal operations of reviewing and processing documents from the Office of Trials and Hearings (OATH).
Responsibilities include but are not limited to:
-Process decisions adjournments motions to vacate appeal decisions and reschedule cases in internal database;
-Conduct complex and detailed research related but not limited to preparing and communicating offers of settlement;
-Participate in internal and external community based training outreach & education projects and initiatives as needed;
-Conduct quality assurance reviews of electronic business records and documentation;
-Prepare spreadsheets summarizing work performed or assigned;
-Liaise with internal and external stakeholders including members of the public businesses and sister agencies;
-Respond to inquiries from businesses;
-Perform other administrative tasks special projects and assignments as needed.
CLERICAL ASSOCIATE - 10251
Qualifications :
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
