Lead Supervisor I
Lead Supervisor I
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$ 17 - 27
1 Vacancy
Job Description
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown we make beautiful things crafted to lastfor you to be yourself in.
Coach is part of the Tapestry portfolio a global house of brands committed to stretching whats possible.
A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestrys commitment to equity inclusion and diversity.
COACH Sevierville management team is looking for a passionate customer-focused Lead Supervisor!
This leader would do best if they are passionate about the customer experience and have a high drive to exceed goals through teamwork. 80% of what we do is customer engaged selling!
We believe learning is an essential part of the Coach experience. Were committed to helping our employees develop the knowledge skills and abilities needed for ongoing success while inspiring customers.
This is a full-time position of 38 to 40 hours weekly. IF approved OT its time and a half.
We work with a larger team of 25 and allows flexibility/coverage.
You do not have to know about the brand we have many tools to teach you. Just be curious and open to learning new things.
This is not a commission environment however we do deliver the elevated experience apart from the rest. Our customers are important to us both internally and external.
As a COACH Employee you are offered:
Tapestry Brand discounts with Coach and Kate Spade (70% off Outlet)
Monthly Teamshare Bonus Program (for all employees)
Wardrobing 2 times a year
Healthcare Market Place
Tapestry Inc. 401(k) Savings Plan
Employee Stock Purchase Plan (ESPP)
EAP Employee Assistant Program and Caregiver Benefits
Working Advantage: Employee Perk Program
Gym Benefits: Access to 10000 fitness centers for $28 per month.
Apply today! Calls will start being placed Monday to candidates. Reach out if you have any questions.
Lead Supervisor Job Description
The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to
directly impact all aspects of our Companys business: Sales and Operational Processes. This individual shows exemplary performance behaviors not only with work performed but by representing Coach at its highest standards. They serve as a true utilitarian player possessing the ability to adapt to all roles within the store environment.
Sample of tasks required of role:
SALES:
- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
- Endorses models and develops team to deliver Coachs Selling and Service expectations
- Enforces sales strategies initiatives and growth across all categories
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
- Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven including through team selling and selling to multiple customers
- Productivity Management: holds sales team accountable for personal sales
- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
- Builds credibility and trust with team as well with customers - serving as a personal fashion advisor to deliver business results
- Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coachs Guide to Style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events local associations mall initiatives)
- Sensitive to customer and team needs and tailors approach by reading cues
- Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
- Develops both self and individual product knowledge skills and remains aware of current collections
- Understands the positive sales impact staffing has on the business and recruits accordingly
- Coaches develops and motivates the team on a daily weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
- Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
- Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
- Manages daily operational tasks according to Coach standards switching gears based on the needs of the business both seamlessly and pro-actively
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
- Maintains interior and exterior upkeep of the building with partnership from the corporate office
- Understands and uses all retail systems and reporting tools to make informed decisions taking appropriate partners as necessary
- Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
- Leverages Coachs tools and technology to support relationship building and clienteling efforts including driving sales and achieving individual and team goals
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
- Ensures all daily tasks are completed without negatively impacting service of Coach standards
Our Competencies for All Employees
- Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1- or
Visit Coach at .
Work Setup:
BASE PAY RANGE $17.50 TO $27.00
Here are some of the benefits that we offer: Medical insurance Dental insurance Vision insurance 401 (K) Paid Paternity and Maternity leave Commuter Benefits Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.
Required Experience:
Manager
Employment Type
Hourly
