IT Support Specialist 1

Are you Ready to Engineer Your Career At IMEG one of the largest design consulting firms in the U.S. we strive to provide exciting and rewarding career opportunities to our team members. We work hard and are passionate about what we do but also love to have fun along the way. We celebrate the ability to be a firm of over 2900 employees in the US and beyond who still provides a local office approach and feel to each of our employee-owners. From opportunities to get involved and give back locally through our Community Involvement Committees to the ability to partner with exciting clients we take our jobs seriously but have a great time in the process.

As a company we believe in investing in our team members and providing an environment for expansive growth. We put people first. We are proud to say we are a 100% employee-owned organization and take pride in our commitment to being a great place to work. We support this commitment through work-life balance flexibility continuoustraining and development opportunities andcommunity impact. We reward innovation hard work and support a culture of sustainability.

IMEG is growing and wed love to have you join our team! We are currently seeking a full-time Support Specialist 1. The Support Specialist 1 role is a mid-level position that ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving prioritizing documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools as well as require that the individual give hands-on help at the desktop level.

Some key duties and responsibilities include:

• Field incoming help requests from end users via both telephone and work orders in a courteous manner;

• Document all pertinent end user identification information including name department contact information and nature of problem or issue;

• Build rapport and elicit problem details from help desk customers;

• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician;

• Record track and document the help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken through to the final resolution;

• Apply diagnostic utilities to aid in troubleshooting;

• Access software updates drivers knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution;

• Identify and learn appropriate software and hardware used and supported by the organization;

• Perform hands-on fixes when appropriate at the desktop level including installing and upgrading software implementing file backups and configuring systems and applications;

• Train and mentor entry level Support Specialist staff;

• Test fixes to ensure problem has been adequately resolved;

• Perform post-resolution follow-ups to help requests;

• Develop help sheets and knowledge base articles for end users;

• Perform related duties consistent with the scope and intent of the position.

Key skills and abilities needed for the position are:

• In-depth knowledge of computer hardware;

• Working knowledge of a range of diagnostic utilities;

• Good understanding of the organizations goals and objectives;

• Exceptional written and oral communication skills;

• Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills;

• Strong documentation skills;

• Occasional after-hours support as needed.

Education and experience requirements are:

• Associates degree in Computers Science CIS or equivalent of seven years work experience in related field required;

• 5 years work experience in related field required;

• Experience with desktop operating systems including Windows 10;

• Extensive application support experience.

Salary Range $58000- $65000. Minimums and maximums may vary based on location. Individual pay will be based on several factors including experience knowledge skills and abilities of the applicant. Other rewards may include annual bonuses and stock ownership options. In addition IMEG Corp. provides a variety of benefits to employees including health insurance coverage an employee wellness program life and disability insurance a retirement savings plan paid holidays and paid time off (PTO). This information is being provided in compliance with local laws.

IMEG an employee-owned corporation is committed to investing in employees futures through professional development programs and opportunities for career advancement. We offer a comprehensive benefits package including generous PTO flexible schedule and assistance with tuition reimbursement. Additionally employees are eligible to enroll in health dental vision and life insurance on their first day of employment.

Want to learn more about IMEG and our other amazing career opportunities Please visit

IMEG is committed to providing equal employment opportunities in all employment practices without regard torace color religion sex (including sexual orientation or gender identity) gender national origin disability age genetic information(including family medical history) parental status (including pregnancy childbirth or related medical conditions includinglactation) ethnic origin hair type (including hairstyle or hair texture) citizenship status marital status military service veteransstatus political affiliation non-merit-based factors or any other characteristic protected by law. In accordance with antidiscrimination law it is the purpose of this policy to put into effect these principles and mandates. IMEG prohibitsdiscrimination and harassment of any type. IMEG conforms to the spirit as well as to the letter of all applicable laws andregulations.

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