IT User Support Specialist
IT User Support Specialist
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1 Vacancy
Job Description
This is a Non-Employee Contingent Worker Role providing services for TIAAs family of companies and will be employed by TIAAs preferred 3rd Party Supplier. As a Non-Employee CW perform a variety of moderately complex business planning support and project-related an exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role will sit onsite likely in a hybrid capacity at the location(s) listed in this posting.
The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.CW-IT User Support Specialist IVThe IT User Support Specialist Lead leads the day-to-day technical support to employees for a range of hardware and software related systems. This job trains delegates and reviews the work of lower level IT User Support Specialists. This job also handles escalated issues that require advanced knowledge of User IT Support operational procedures and tools.
Key Responsibilities and Duties
- Monitors lower level IT User Support Specialists to ensure effective and time resolution of users problems queries or complaints.
- Solves escalated issues by utilizing knowledge of hardware software operating systems network configuration server interaction diagnostics and troubleshooting.
- Confers with end users to resolve incidents and fulfill requests through support via in-person phone or remote methods.
- Installs/removes/configures hardware and software.
- Ensures that plans are in place for responding to situations such as service outages.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Coaches team members on addressing user questions and assists with the most complex issues.
- Vocational and/or Technical Education Preferred
- 3 Years Required; 5 Years Preferred
- Physical Requirements: Sedentary Work
Career Level
4IC
This will by a hybrid role in office (4 days a week) for our St. Louis Office 211N Broadway St. Louis MO 63102
Start Date: 07-Jul-2025End Date: 30-Jun-2026Travel Required: YesAnticipated Posting End Date:
Base Pay Range: $22.11/hr - $35.77/hrActual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.
Read more about your rights and view government notices here.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
