IT Systems Specialist

Transylvania University invites applications for an IT Systems Specialist. The Systems Specialist plays a critical role in managing macOS and Apple ecosystems administering point-of-sale (POS) technologies and supporting infrastructure and enterprise systems across the university. This position focuses on endpoint and Apple device management system monitoring and exploring emerging technologies that enhance IT service delivery and campus operations. The Systems Specialist works collaboratively across IT teams to implement secure scalable and reliable solutions aligned with institutional goals.

Essential Duties:

macOS & Endpoint Management

• Administer configure and support macOS endpoints and Apple ecosystem technologies.
• Manage device lifecycle through MDM tools (e.g. Jamf Mosyle Intune) including deployment policy enforcement and updates.
• Ensure compliance with institutional security standards for Apple-based devices including patching and encryption.

Point-of-Sale (POS) Administration

• Manage and support POS hardware and software systems used across campus for retail and dining services.
• Collaborate with functional stakeholders and vendors to ensure stable secure and PCI-compliant POS operations.
• Troubleshoot and maintain connectivity updates and integration points with backend systems.

Enterprise Systems Monitoring

• Monitor enterprise systems for availability performance and anomalies.
• Collaborate with infrastructure and applications teams to escalate and resolve system alerts or outages.
• Assist in maintaining system health dashboards logs and routine status checks.

Infrastructure Support

• Provide support for servers storage virtualization platforms (e.g. VMware) and hybrid cloud systems.
• Assist with VDI environments and endpoint readiness for remote and classroom computing needs.
• Contribute to maintenance schedules upgrades and system documentation.

Emerging Technologies & Innovation

• Research and pilot new technologies to support academic administrative or IT service innovation.
• Develop recommendations for adoption based on testing compatibility and value alignment.
• Participate in strategic initiatives to modernize the campus IT ecosystem.

Technical Support & Escalation

• Provide Tier 2/3 support for macOS POS systems and infrastructure-related technical issues.
• Serve as a subject matter expert on Apple systems and endpoint optimization.
• Document troubleshooting procedures FAQs and staff reference guides.

Collaboration & Documentation

• Work closely with other IT teams to ensure cohesive system management and cross-platform functionality.
• Maintain technical documentation for systems configuration POS operations and endpoint management.
• Provide informal training to IT colleagues on macOS and related platforms.

Security & Compliance

• Ensure endpoint and system practices align with university security policies and compliance frameworks (e.g. FERPA GLBA).
• Support identity management secure access protocols and data protection on Apple and POS platforms.
• Assist with security audits reporting and remediation efforts.

Qualifications
Required:

• Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
• 35 years of experience in macOS support endpoint management or infrastructure administration.
• Experience managing POS technologies and related hardware/software in a campus or retail environment.
• Familiarity with monitoring tools and scripting languages (e.g. PowerShell Bash or Python).

Preferred:

• Experience with virtualization (e.g. VMware) VDI platforms and cloud technologies (e.g. Azure AWS).
• Knowledge of MDM systems such as Jamf Mosyle or Intune.
• Background in higher education IT operations.

Transylvania University is an Equal Opportunity Employer and is committed to enhancing the diversity of the university community. In support of this goal we seek qualified candidates with a wide range of backgrounds perspectives and experiences. We embrace diversity and encourage all who are interested to apply.

Please apply by July 15 2025 however we will continue to accept resumes until the position is filled.

Qualified candidates may submit their cover letter and resume by following the staff job opening link at Please write your cover letter to the attention of Christian Elrod.