Care Coordinator
Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Schedule: Full-time 4 days/week 2 Saturdays/month
At Tend our Care Coordinators are at the heart of everything we do. Youre the first smile our members see when they walk through the door and the steady hand that guides them through every step of their visit from check-in to treatment to payment and follow-up.
This is a dynamic people-first role that blends hospitality clinical coordination and financial guidance. Youll partner with our dental team to deliver personalized seamless experiences and help our patients feel confident in their care. Whether youre presenting a treatment plan or answering a coverage question youre there to make it all feel clear approachable and easy.
If youre passionate about service love building trust and thrive in fast-paced environments where every detail matters this role is for you.
What Youll Do:
Be the warm and welcoming face of the studio from the moment a patient arrives
Own the full check-in and check-out process with professionalism and kindness
Partner with the Studio Manager to support daily operations from opening/closing duties to schedule coordination
Present treatment plans with clarity and confidence ensuring patients understand their options and feel empowered to move forward
Guide financial conversations from insurance breakdowns to patient responsibility and payment solutions
Use sound judgment and Tend tools to resolve patient concerns in real time
Collaborate with dentists hygienists and clinical support teams to deliver a cohesive experience
Participate in daily huddles to align on same-day treatments scheduling needs and member satisfaction goals
Keep patient information organized and updated helping the team stay one step ahead
Coordinate referrals and follow-ups with other Tend studios or specialists
Maintain a tidy safe and compliant studio environment
Support studio goals by preparing for upcoming schedules and case completions
Respond to inquiries with accuracy and warmth no matter how big or small the question
Contribute to a team culture thats positive respectful and always patient-first
What You Have:
12 years of experience in healthcare (dental experience strongly preferred)
Comfortable discussing procedures timelines and insurance coverage with patients
Confident in presenting treatment plans and securing case acceptance
Experience with Dentrix or similar dental software is a plus
Knowledge of insurance claims benefits coordination and billing practices
Highly organized detail-oriented and polished in presentation
A calm clear communicator both written and verbal
Team-oriented adaptable and thrives in a fast-paced environment
Self-starter with a strong sense of ownership and follow-through
Passion for delivering thoughtful human-centered service
What We Offer:
Compensation: Competitive pay and opportunity to grow
Health Benefits: Medical dental vision and telemedicine options with Tend covering a significant portion of premiums
Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
Financial Benefits: 401(k) with company match HSA/FSA options
Paid Time Off: Generous PTO that grows with your tenure paid holidays
Extra Coverage: Company-paid life and disability insurance with voluntary add-ons like accident and critical illness protection
Resources: Access to our Employee Assistance Program and additional discounts
Join us in creating a modern dental experience where people look forward to going to the dentist and where youll feel proud of the work you do every day.
Required Experience:
IC
Employment Type
Full Time
