Manager, Country IT, USA & Canada
Manager, Country IT, USA & Canada
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Job Description
Job Summary
As a Country IT Manager based inDallas Texas you will leverage your strong vendor management capabilities and comprehensive understanding of IT infrastructure while collaborating with the Country Leadership Team. If you are passionate about optimizing IT operations and driving strategic initiatives within a global organization you will effectively contribute to our dynamic team and make a real impact.
General Responsibilities
- Oversee day-to-day IT operations across USA and Canada ensuring the smooth functioning of all systems and alignment with company strategies
- Lead SAP S4HANA optimization and optimization particularly in Material Management (MM) and Sales & Distribution (SD) modules to support business objectives and provide high-quality user support
- Manage local IT infrastructure including servers networks and communication systems ensuring compliance with global IT policies security standards and local regulations
- Collaborate with the Regional IT Director and global Digital & IT teams to align country-specific initiatives with company strategies and ensure consistent communication with country stakeholders including the local leadership teams
- Manage local IT vendors and service providers ensuring cost-effective high-quality services while overseeing the deployment of new software hardware and technologies
- Develop and manage the local IT budget ensuring efficient use of resources and monitor IT support tickets for timely issue resolution
- Conduct regular IT audits assessments and asset management processes to identify areas for improvement and maintain IT standards
- Engage consistently with the Country Leadership Team key business users and stakeholders on IT activities and requirements ensuring alignment with global standards
- Prepare and present regular IT performance reports to the Regional IT Director staying updated on the latest Digital & IT trends and assessing their impact on the business
Functional Skills and Knowledge
- Good knowledge of SAP especially MM and SD modules with a proven record in optimizing business processes
- Good knowledge of Microsoft automation tools (e.g. Power Automate Power Apps Excel macros) to optimize workflows and support business efficiency
- Good understanding of IT infrastructure including cloud networks and security
- Experienced in IT project management from planning through execution
- Experienced in ITIL or similar IT service management frameworks
- Skilled in managing IT budgets and resources effectively
- Strong problem-solving analytical and communication skills
- Ability to influence and collaborate with all levels of the organization
- Familiar with IT regulatory and compliance requirements
- Experienced in managing high-performing IT services and key stakeholders
- Proven experience in a global shared services IT environment
- At least 10 years of IT management experience
Our Offer
- Hybrid work model
- Sustainable new office
- Competitive compensation package including:
- 401k employer match
- Medical
- Health Savings Account employer match
- Dental
- Vision
- Long Term Disability
- Life Insurance
- Ancillary Benefits
- Bonus
- Cellphone and Wi-Fi Stipends
- Service Awards
- Vacation Sick PTO Holidays
- Internal Personal Development/Training
Why Its Great to Work at DKSH
At DKSH we are driven by a purpose that goes beyond the ordinary: enriching peoples lives. Through the products and services we provide DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: Experience:
Manager
Employment Type
Full Time
Key Skills
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