Customer Service Support

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary

Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity diversification or expense. Normally receives little instruction on day-to-day work general instructions on new projects or assignments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responds to customer inquiries regarding RMAs and RMA Status requests including services and exchanges

Provides timely feedback to the customer including shipping date anticipated delays and any additional information needed by customer.
Maintain database with statuses of returned materials and accounts for return inventory including repairs replacements and delivery.

Meets and exceeds customers service expectations.
Solicits sale of new or additional services.

To perform the job successfully an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Project Management Communicates changes and progress.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Responds promptly to customer needs; Meets commitments.
Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork Gives and welcomes feedback; Supports everyones efforts to succeed.
Business Acumen - Understands business implications of decisions.
Ethics - Treats people with respect.
Organizational Support - Follows policies and procedures; Supports organizations goals and values.
Judgment - Includes appropriate people in decision-making process.
Motivation Demonstrates persistence and overcomes obstacles.
Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
Professionalism Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity Completes work in a timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change delays or unexpected events.
Initiative Seeks increased responsibilities; Asks for and offers help when needed.
Innovation Generates suggestions for improving work.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Minimum of 5-10 years of experience in a similar position required. One year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to speak effectively to customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts and percentages

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully an individual should have a general knowledge of Microsoft Office.

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location education/training work experience key skills and type of position.

Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws regulations and ordinances. Background checks may include but are not limited to education verification employment history and verification criminal convictions Motor Vehicle Report (MVR & driving history) reference check credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.