IT Operations Specialist

Who We Are.

At We Insure Group we are passionate driven and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each clients unique needs ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states we support our agency owners customers and carrier partners by enabling faster service greater efficiency better choices and improved results.

What sets us apart Were data-driven for better value and people led for better service. Our purpose is rooted in clarity guidance and long-term trust helping individuals and business owners make informed choices about their insurance coverage. Were building something meaningful and looking for purpose-driven individuals to help lead the way.

Your Impact.
As an IT Operations Specialist you will play a pivotal role in ensuring the stability security and efficiency of our IT infrastructure and user support systems. Yourcontributions will directly influence the uptime and performance of criticalbusiness applications and hardware helping us deliver exceptional service andvalue to our agency owners carrier partners and clients. Youll be at the heartof our technical operations proactively resolving issues supporting end usersand implementing systems that drive operational excellence across theorganization.

Key Responsibilities.
System Operations & Infrastructure Management: Maintain monitor and
troubleshoot our networked systems servers and endpoints to ensure
peak performance and minimal downtime
User Support & Service Delivery: Serve as the first and second line of
contact for IT support resolving hardware and software issues and
providing a high-quality support experience to all employees
Security & Compliance: Execute system updates backups and security
patching in alignment with best practices and regulatory standards to
protect company data and operations
Documentation & Process Improvement: Create and maintain technical
documentation and assist in the development of support standards while
identifying opportunities to improve IT systems and services

Your Experience.
1-2 years of relevant experience in IT support infrastructure and systems
administration
Proven track record supporting and maintaining IT infrastructure including
application and system servers networking equipment and Active
Directory environments
Strong experience in providing responsive customer-focused IT Help Desk
support and technical troubleshooting for both hardware and software
issues
Skilled in administering and supporting servers implementing network
systems and using tools for monitoring patch management and
centralized IT system management
Demonstrated knowledge of IT security principles best practices
methods and tools used to mitigate threats and secure end-user devices
and data environments
Familiar with applying IT security best practices in networked environments
and ensuring compliance with organizational policies
Capable of collecting and analyzing client requirements offering
strategic recommendations and support options
Deep understanding of IT operations best practices security protocols
and systems monitoring tools
Strong documentation communication and collaboration skills with the
ability to manage multiple priorities in a fast-paced environment
Excellent attention to detail interpersonal abilities and problem-solving
skills with a proactive analytical mindset

Our Values. The We Way.

At We Insure Group our values shape how we work how we lead and how we growtogether. Theyre more than just wordsthey guide every interaction every decision and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust

• We hustle to find opportunity

• We care authentically

• We thrive in ambiguity

• We own our results

• We have fun along the way

• Andwere just getting started

Our Total Rewards.

• Medical Dental Vision Life Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match

• Work-Life Balance: Personal Days PTO Days 12 Paid Holidays Two Paid Days for Volunteer Service Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs Including Mental Health

• Tuition Reimbursement

• Matching Charitable Gift Program

• Lucrative Referral Program

This position is not able to be performed in California Colorado New York or Washington.

EEO

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.