Enterprise Customer Success Manager - NYC / Boston
Enterprise Customer Success Manager - NYC / Boston
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1 Vacancy
Job Description
Enterprise Customer Success Manager
As an Enterprise Customer Success Manager you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. Youll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management first and foremost while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customers unique needs and clearly convey the value of the Datadog product.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do:
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard train and proactively drive adoption with our Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales support enablement product finance and legal)
- Own and project manage the on-boarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
Who You Are:
- Customer-centric with 3 years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience including CTO VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development product training and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous and competitive benefits package
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Employment Type
Full Time
