Sr Capacity Planning Manager, Selling Partner Communities

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners helps drive their success and ensures that public perception mirrors the reality that Amazons stores are a great place for our Selling Partners to build and maintain thriving businesses.

We are seeking an experienced data-driven systems-oriented Capacity Manager to lead and optimize our end-to-end planning and throughput strategy. This role is responsible for defining and maintaining gearing ratios leading capacity forecasting efforts and driving cross-functional alignment to ensure operational scalability. The ideal candidate has a background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtain organizational buy-in at senior levels. You will be at the center of how work is balanced across the SPC org using your expertise to ensure that inputs across stakeholder teams and constraints are accurately reflected in planning models.

Key job responsibilities
Own the capacity planning process end-to-end from intake to execution readiness including weekly and quarterly headcount planning across multiple workstreams and geographies
Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
Define and maintain gearing ratios to align staffing and throughput capacity across dependent teams
Build and operationalize planning mechanisms to proactively address seasonality initiatives high-level policy changes and volume variability
Partner with stakeholders to model throughput scenarios and identify bottlenecks leveraging historical data and forecasted inputs
Develop and manage dashboards and reporting tools to monitor capacity utilization and SLA adherence
Lead regular capacity reviews with stakeholders identifying gaps between forecasted demand and available bandwidth
Drive continuous improvement initiatives to shorten planning SLAs and increase process automation
Collaborate with Finance and Program stakeholders to align labor and budget assumptions for near- and long-range planning


- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 5 years experience in capacity planning operations management or workforce planning in a fast-paced environment

- 2 years of Tableau or equivalent tools experience
- Masters degree or MBA in BI finance engineering statistics computer science mathematics finance or equivalent quantitative field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.