Client Experience Specialist (Legal Training Provided)
Client Experience Specialist (Legal Training Provided)
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Job Description
Why Work For Us
Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set experience compassion and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.
At Alexander Shunnarah Trial Attorneys we take a real approach. We are innovative always finding ways to be better and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If youre looking for a career where you can help make a difference in the lives of others alongside a supportive team we encourage you to apply!
What We Value
- Client Commitment
- Integrity
- A Will to Win
- Teamwork
- Personal Accountability
- Passion
Client Experience Specialist
Are you an experienced professional with a knack for organization communication and managing complex tasks Do you thrive in fast-paced environments where your attention to detail and client-focused mindset make a real impact If so this could be your next big opportunity!
At Alexander Shunnarah Trial Attorneys were expanding our search to professionals from diverse industries who are ready to bring their skills to the legal field. No prior legal experience is requiredwell provide comprehensive training.
This is a 100% on-site position at our Birmingham AL office located at 2201 4th Ave N in downtown Birmingham.
What Youll Do:
- Manage Cases: Oversee personal injury cases through pre-litigation phases ensuring smooth and efficient case progression.
- Client Communication: Serve as the primary point of contact for clients providing updates answering questions and building trust throughout the process.
- Collaborate with Attorneys: Work closely with attorneys to gather necessary information manage documents and support case strategies.
- Stay Organized: Handle large volumes of case files deadlines and communication with accuracy and consistency.
- Problem-Solve: Identify and address challenges proactively to keep cases moving forward.
What You Need:
- Professional Experience: Minimum of 5 years of successful professional work experience in a client-focused administrative or operational role (e.g. teaching customer service healthcare admin hospitality management insurance claims etc.).
- Job Stability:we want someone who sticks around for the long haul.
- Proven Track Record: Demonstrated success in previous roles with measurable results and strong job stability.
- Communication Skills: Excellent written and verbal communication with a professional and empathetic approach to client interactions.
- Organizational Skills: Ability to manage multiple tasks prioritize deadlines and maintain detailed records.
- Tech-Savvy: Proficiency in Microsoft Office (Word Excel Outlook) and the ability to learn new software systems.
- Adaptability: Willingness to learn legal processes and terminology through our structured training program.
What We Provide:
- Comprehensive Training: Full training on legal terminology processes and case management best practices.
- Supportive Environment: Ongoing mentorship and support from experienced team members and attorneys.
- Competitive Compensation: $25/hour base ($52k/year) uncapped commission plan ($1000$3000/month on average).
- Comprehensive Benefits: Health dental and vision insurance supplemental coverage and paid time off.
Why You Should Apply:
- Make an Impact: Play a key role in helping clients navigate challenging situations with clarity and support.
- Leverage Your Skills: Bring your unique experience to a team that values diverse professional backgrounds.
- Join a Winning Team: Become part of a firm with a reputation for excellence collaboration and client advocacy.
Ready to pivot your career into an exciting new field with strong support and growth potential Apply today and lets build something great together!
Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please email .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
