Assistant Service Manager
Assistant Service Manager
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Job Description
Position- Service Manager / Asst. Manager
Department- Product Support
Location- Hyderabad Telangana
Company- The Company is a leading player in infrastructure development with a world-class engineering capability. It manages sales and support of machines engines and equipment for mining construction and road-laying activities.
Keys & Responsibilities:
Oversee over all service and parts operation multi cultural team to ensure effective sales and parts operations field s service as well as smooth functioning and operation of company products to meet expectations of company and customer contractual obligations.
Financial:
- To achieve parts and service revenue including SOS and Ws.
- To achieve profitability.
- Budget and control costs.
Customers:
- To build customer loyalty and achieve CVS score. Increase number of CSAs and renewal of CSAs.
- Manage the total service and parts operation of the SBU which includes scheduled maintenance rebuilding repairing identifying malfunction and troubleshooting breakdown.
- Maintain good relationships with customer s counterparts.
Process:
- Undertake regular site inspections and monitor all areas of the site to ensure that products are functioning at optimal standards.
- Develop and implement inspection systems and checklists
- Ensure the safety of equipment and oversee health and safety of employees.
- Maintain regular up to date and accurate records on product performance spare parts consumables and conditions and provide feedback to SBH Head and HQ.
- Respond to customer complaints and requests for maintenance upgrades etc. in a timely and effective manner Conduct analysis and follow up of customer complaints regarding quality tolerances specifications and delivered condition of product.
- Coordinate with Sales and Parts to consolidate selling and service effort.
- Collect and analyze market information (customer and competitor) as well as propose appropriate measures.
- Provide input and support in the development and implementation of business plan including budget forecasts and sales/service concepts If necessary support in the negotiation of settlement of claims.
People & Capability building:
- Keep employees highly engaged.
- Coach and train CSE Technicians and coordinate succession management and localization of workforce.
- Retention of CSEs & Mechanic up to 90%
- To increase the DLMS Skills Certification as per the target.
- Manage Tools Stores & Service facilities and improve service facilities to meet and exceed customer needs
Requirements
Requirements & Qualifications:
- Education- Minimum Degree/Diploma in Mechanical/Electrical Engineering
- Experience- 7 years of relevant experience in Construction Equipment Industry of which at least 3 years in a similar position and technical expertise in product necessary.
- Language Proficiency- Fluent in English (Written and oral)
- Computer Skills- MS Office Internet
- Special Requirements- Required to be on-site when there is a need and may be required to travel (mainly domestic).
Employment Type
Full Time
