L2 Desktop Support Engineer UK
L2 Desktop Support Engineer UK
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
4-5years
24700 - 24700
1 Vacancy
Job Description
Job Summary:
We are looking for an experienced and customer-focused L2 Desktop Support Engineer to provide hardware and software support to employees across multiple locations. The ideal candidate will be responsible for resolving technical issues maintaining IT assets and ensuring smooth IT operations. This role requires strong troubleshooting skills the ability to prioritize tasks in a fast-paced environment and excellent communication.
Key Responsibilities:
Provide onsite and remote support for Windows and macOS laptops/desktops (IMAC: Install Move Add Change).
Troubleshoot issues with operating systems software and mobile devices.
Support printer installation configuration and basic AV system checks.
Perform hardware refresh warranty repairs and equipment redeployment.
Maintain inventory asset tagging and asset tracking systems.
Handle equipment shipments returns and reclaiming of unused assets.
Provide walk-up support and assist with new hire onboarding.
Support VIP/executive users with prioritized assistance.
Collaborate with external vendors for repairs and service dispatches.
Ensure all incidents and requests are documented and resolved within SLA.
Follow IT policies and ensure compliance with internal standards.
Requirements
Requirements:
3 5 years of experience in desktop support or similar IT support roles.
Proficiency in Windows 10/11 Office 365 Active Directory and basic networking.
Experience with ticketing systems and ITSM tools.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and manage multiple priorities.
Relevant certifications (e.g. CompTIA A Microsoft MCSA ITIL) are a plus.
Requirements: 3 5 years of experience in desktop support or similar IT support roles. Proficiency in Windows 10/11, Office 365, Active Directory, and basic networking. Experience with ticketing systems and ITSM tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and manage multiple priorities. Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a plus.
Employment Type
Full Time
