Corporate Support End User Advisor (Arabic Account)
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Job Description
Handle inbound inquiries from corporate clients related to services and technical issues
Provide accurate and timely resolutions following internal protocols
Escalate complex cases to relevant teams
Maintain professional records of interactions and solutions
Meet service KPIs and maintain high customer satisfaction
Requirements
Must be a university graduate (students are not eligible)
Fluent Arabic communication
A2 English level or above
Willing to work on-site in Smart Village
Open to rotational shifts (ending at 9 PM for females 3 AM for males)
Able to work on rotational days off
Fresh graduates are welcome
Benefits
Basic Salary: EGP 5020.24
KPI Bonus: EGP 1255.06 (gross)
Total Monthly Package: EGP 6275.30 (gross)
Paid training included
Full medical insurance
Social insurance coverage
Annual salary increase
Annual performance-based bonus
Daily transportation provided
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
