Help Desk Analyst
Help Desk Analyst
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
- Internal customer support involves troubleshooting hardware software and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support opening tickets with various vendors and escalation to Senior level management.
- External customer support ranges from general website support assistance with password resets online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
- This position is located at DDS Headquarters in Conyers Georgia.
MUST have Call Center 2 years experience High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Education
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS
Employment Type
Full Time
