L2 Desktop Support Engineer MX
L2 Desktop Support Engineer MX
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Job Description
Job Summary:
We are looking for an experienced and customer-focused L2 Desktop Support Engineer to provide hardware and software support to employees across multiple locations. The ideal candidate will be responsible for resolving technical issues maintaining IT assets and ensuring smooth IT operations. This role requires strong troubleshooting skills the ability to prioritize tasks in a fast-paced environment and excellent communication.
Key Responsibilities:
Provide onsite and remote support for Windows and macOS laptops/desktops (IMAC: Install Move Add Change).
Troubleshoot issues with operating systems software and mobile devices.
Support printer installation configuration and basic AV system checks.
Perform hardware refresh warranty repairs and equipment redeployment.
Maintain inventory asset tagging and asset tracking systems.
Handle equipment shipments returns and reclaiming of unused assets.
Provide walk-up support and assist with new hire onboarding.
Support VIP/executive users with prioritized assistance.
Collaborate with external vendors for repairs and service dispatches.
Ensure all incidents and requests are documented and resolved within SLA.
Follow IT policies and ensure compliance with internal standards.
Requirements
- 3 5 years of experience in IT support roles
- Proficiency with Windows 10 macOS and Microsoft Office Suite
- Imaging and deploying Windows OS
- Understanding of basic networking concepts (TCP/IP Ethernet Windows Networking)
- Experience supporting networked printers and AV systems
- Familiarity with asset management and inventory tracking
- Outstanding customer service and interpersonal communication skills
- Strong organizational and multitasking abilities
- Ability to lift and move equipment up to 50 lbs
- Must have a valid driver s license and access to a personal vehicle
- Experience in automotive manufacturing industry preferred
- MCP and/or A Certifications
- Experience in a help desk or call center environment
- Skilled in spreadsheet and reporting tools
- Strong written documentation and reporting abilities
- Experience supporting executive-level users
Benefits
3 5 years of experience in IT support roles Proficiency with Windows 10, macOS, and Microsoft Office Suite Imaging and deploying Windows OS Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking) Experience supporting networked printers and AV systems Familiarity with asset management and inventory tracking Outstanding customer service and interpersonal communication skills Strong organizational and multitasking abilities Ability to lift and move equipment up to 50 lbs Must have a valid driver s license and access to a personal vehicle Preferred Qualifications: Experience in automotive manufacturing industry preferred MCP and/or A+ Certifications Experience in a help desk or call center environment Skilled in spreadsheet and reporting tools Strong written documentation and reporting abilities Experience supporting executive-level users
Employment Type
Full Time
