Operations Team Leader
Operations Team Leader
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Job Description
As an Operations Team Leader you will be responsible for managing a team of five members of staff responsible for handling both inbound and outbound post as well as processing Data Subject Access Requests. The role is critical in ensuring regulatory obligations are met and delivering a high standard of service to internal and external stakeholders.
As an Operations Team Leader we are looking for someone to:
- Provide daily supervision guidance and support to a team of five staff
- Conduct regular 1:1s team meetings performance reviews and coaching
- Monitor workload and ensure tasks are completed efficiently and accurately
- Manage all operational aspects of the inbound and outbound post process
- Oversee the end to end DSAR process ensuring compliance with data protection legislation )e.g. GDPR) and internal policies
- Act as a point of escalation for complex or sensitive cases
Qualifications :
Essential:
- An excellent understanding of customer and colleague requirements
- The ability to communicate effectively at all levels
- Strong people manager skills with the ability to coach individuals to achieve high performance standards whilst delivering good customer outcomes
- Maintain a strong control environment and understand risks
- Consistent delivery against all KPIs
Desirable:
- Experience of working within a regulated environment
If you feel you have some of the skills mentioned above but not all please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information :
Together embraces diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds perspectives and skills.
If you feel youd benefit from any support or reasonable adjustments during any stage of the recruitment process please dont hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference financial and criminal record checks.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
