Junior Technical Support Engineer (Automotive)
Junior Technical Support Engineer (Automotive)
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Job Description
Investigate and triage incidents triggered by monitoring tools
Diagnose and troubleshoot complex technical issues related to software applications hardware and network systems
Maintain accurate and detailed records of Customer interactions technical issues and resolutions in the ticketing system
Monitor and analyze system performance and availability identifying and resolving potential issues to minimize downtime
Participate in creating and maintaining technical documentation knowledge base articles and troubleshooting guides
Perform basic routine tasks (log reviews health checks etc.) when required
Qualifications :
At least 1 year of experience in a technical support role
Experience with cloud platforms (preferably GCP)
Experience with monitoring and alerting tools (Zabbix Prometheus Grafana Datadog etc.)
Basic understanding of REST API and tools for testing it (Postman Swagger)
Hands-on experience in troubleshooting technical issues using tools logs and diagnostic techniques
Upper-Intermediate level of English
WILL BE A PLUS
Experience with Linux
Experience with databases
Additional Information :
PERSONAL PROFILE
Flexibility to work different shifts
Analytical mindset and data-driven decision-making skills
Customer-facing and excellent communication skills
Responsible approach to work
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
