Lead Guest Services Attendant
Lead Guest Services Attendant
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Job Alert
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Do you thrive on creating wow moments leading with empathy and making sure every guest feels like a VIP If youre ready to be the captain of guest happiness and the heartbeat of our front office we want you aboard our Treasure Island crew!
What Youll Do
- Be the first and friendliest face our guests seegreeting everyone by name (where possible!) and making every arrival and departure seamless and special.
- Master the art of multi-tasking: from answering phones managing bookings and juggling check-ins.
- Wave your magic wand to resolve guest requests and complaintsno request is too big too small or too quirky!
- Provide clear friendly communication with your team and other departments ensuring every shift runs like clockwork.
- Lead by example: help train and support new team members and keep the good vibes rolling with your empathetic leadership style.
What you will bring:
- A customer-first attitudenothing is too much trouble for you!
- Experience in hotels or resorts especially in front office reception or reservations (you know your way around a booking system).
- An empathetic supportive approach to leading and supporting your team.
- A knack for efficiency professionalism and keeping cool when the phones are ringing and the guests are lining up.
- The flexibility to pitch in with new tasks or take on any challenge management throws your way.
Whats in it for you
At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility leave and well-being benefits to balance all of lifes priorities
- Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Discounts on a range of NRMA personal insurance products including car home & travel
- Grow progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
Ready to lead the way in guest service and sprinkle some magic on every stay
Apply now and set sail on your next big adventure with NRMA Treasure Island Holiday Resort! We cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
