Guest Service Supervisor
Guest Service Supervisor
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Job Description
What you will do:
Reporting to the Resort Manager you ensure the highest possible standard of Guest Services in the Front Office department. You will settle into our lead departmental structure and assist in providing direction and support to the Front Office team. This is a full-time opportunity. You will be available to work shifts across a 7-day roster and shifts times will be allocated within the hours of 8am - 6pm.
You will also:
- Ensure that all administrative/front office duties are carried out with the highest possible standards of efficiency and professionalism aligned with company policy.
- Assist the Resort Manager to ensure your team are supported by providing up-to-date knowledge of all accommodation categories whilst driving a positive and inspiring work culture.
- Evaluate guest satisfaction levels with a focus on continuous improvement with a strong focus on customer experience.
- Ensure that individual guests and groups are welcomed warmly greeted by name where possible and are efficiently checked-in and checked-out.
- Assist guests with special requests general information transportation event tickets restaurant and tour reservations and other reasonable requests.
- Share responsiblities of the afterhours phone with the Resort Manager
What you will bring:
- Demonstrated experience (minimum 2 years) in a Reception/Front Office position in a Hotel/Resort Customer Service or Tourist Park environment.
- Relevant hotel/Park experience within the front office environment including areas of Reception Switchboard and reservations.
- Previous experience with front office computer and Reservations systems is desirable.
- Outstanding guest service skills you are welcoming and adaptable. No challenge or request is too small
- You wear your uniform with pride you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests
- An understanding of rostering (systems) is desirable but not mandatory
Whats in it for you
At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility and well-being benefits to balance all of lifes priorities
- Complimentary myNRMA Rewards membership including discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Employee referral program where you may be eligible for a referral bonus of up to $2000
- Potential to grow progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
At NRMA Parks and Resorts were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
Are you nodding your head as you read this Apply now we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
