QA Specialist, Global Shared Services (GSS) Quality Delivery Team

As Quality Assurance (QA) Specialist for Global Shared Services (GSS) you will delight our customers by ensuring the quality of campaigns delivered. Your mission will be to monitor and inspect campaigns processes ensuring they meet established quality standards and compliance. You will collaborate with stakeholders across the business proactively upholding the quality bar.

The ideal candidate thrives in a fast-paced environment with a proven track record of developing implementing and maintaining the quality assurance processes and standards across the digital asset space. You are a strong communicator and can influence your peers building relationships with stakeholders and GSS internal teams. You will be experienced in a QA role preferably in the marketing or the creative industry. You have high ownership to deliver. You are a problem solver; you understand the issue and provide solutions.

Key job responsibilities
Lead quality inspections at critical control points in the process
Identify patterns/trends in defects to drive process improvement
Report and monitor on the QA framework.
Perform root cause analysis for complex quality issues
Conduct risk assessments and develop mitigation strategies
Drive a data excellence culture to verify inputs into the quality metrics mechanisms
Identify opportunities for automation in the quality process
Communicate internally and externally on findings
Handle prioritization of workloads effectively

A day in the life
In this role you will be responsible for implementing and maintaining a robust QA Framework covering design production through to campaign operations. As a QA Specialist you will oversee the QA program you are assigned to working diligently to ensure on time and high-quality campaigns. You will champion customer experience through continual process improvement taking lessons learned from the audits to improve the QA framework. You will build and maintain relationship with internal and external partners.

About the team
Prime Video brings together the worlds best creators with the most passionate communities in a way that no other entertainment brand can. Not only are we a one-stop hub for distinctive critically-acclaimed and award-winning original programming including TV series such as The Boys The Marvelous Mrs. Maisel and Jack Ryan Citadel and movies like Air Coming 2 America Thirteen Lives and Sound of Metal but we offer a multi-dimensional experience that allows subscribers to fully immerse themselves in their fandom: to read the book to listen to the soundtrack to buy the costume to replay live sports in real time and more. And that breadth and connection to the Amazon family of brands along with the support of a passionate and diverse global team makes Prime Video a company where creators and makers of all kinds can build their future.

- Bachelors degree or equivalent practical experience
- 2 years of QA experience
- Strong written and verbal communication skills
- Experience managing multiple deliverables simultaneously
- Ability to work effectively in a fast-paced environment
- Basic understanding of digital advertising workflows

- Bachelors or higher degree in Graphic Design Visual Design Advertising Front-end Engineering (computer science) or equivalent proven experience.
- 2 years of experience in digital production project management or related field.
- History of successful cross-functional team and stakeholder collaboration.
- Understanding of graphic design fundamentals and production requirements.
- Experience with project management tools (e.g. Salesforce Smartsheets Quicksights).
- Experience with automating manual processes.
- Previous experience in entertainment or streaming industry.
- Track record of process improvement implementation.
- Knowledge of digital advertising best practices and trends.
- Experience with data analysis and reporting tools

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