IT Support Specialist

• Provide technical support and assistance to end-users both remotely and on-site by diagnosing and resolving complex hardware software (including Windows & Mac OS) and network issues.
• Act as a subject matter expert for Slack and Intune.
• Manage IT Assets stock and co-ordinate with logistics for shipping and retrieving assets timely.
• Maintain Office equipments like video conference equipment printers and network equipment to ensure these are working flawlessly without interruption
• Manage and prioritize multiple support requests ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
• Assist in the support deployment configuration and maintenance of IT infrastructure network devices and workstations.
• Participate in IT projects and initiatives such as system upgrades migrations and implementations ensuring smooth transitions and minimal disruption to users.
• Maintain accurate records of support activities including incident reports resolutions and documentation of technical procedures.
• Provide technical knowledge around our internal systems & record videos on trending issues periodically
• Document procedures and solutions and constantly maintain and improve the knowledge base both for IT internal use and for the Cint employees.
• Provisioning and de-provisioning accounts and devices for the users.
• Contribute to a continuous improvement culture and associated processes to ensure support needs reduce over time.

Qualifications :

• Solid experience in providing technical support with a focus on troubleshooting complex IT issues.
• Experience with automating repetitive tasks to reduce manual efforts 
• Experience with a ticketing system (Service Cloud Zendesk Jira etc.) 
• Being familiar with tools and environments like Office 365 Google MDM (Intune preferred).
• Good understanding of Windows & Mac OS systems networking hardware and software.
• Basic knowledge of ITIL process (Incident Service Request and Change Management) and IT Security.
• Ability to work independently prioritize tasks and maintain attention to details in a fast-paced environment.
• Proactive and positive attitude.
• Eager to learn.

Additional Information :

• This position is a full-time position with a hybrid model meaning minimum 3 days in the office in London. 

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• Were pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• Were accountable for our work and actions
• Excellence comes as standard
• Were open honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()

Remote Work :

No

Employment Type :

Full-time