Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishings Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australias leading publications including The Sydney Morning Herald The Australian Financial Review and The Age.
Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.
This role primarily allows for working from home with the expectation of attending in-person sessions during the induction process.
The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am.
Must be available to start July 15th.
Key Responsibilities:
- Deliver world-class frontline customer service that meets or exceeds customer experience targets.
- Manage customer interactions via phone email live chat and web forms.
- Participate in mandatory in-office sessions during induction.
Qualifications :
Our ideal candidate will possess the following attributes:
- Exceptional customer service skills including active listening and well-developed verbal and written communication abilities.
- A positive attitude and a strong willingness to learn and progress in your career.
In return we offer the opportunity to work with a talented team in a dynamic environment where you can develop your skills and advance your career with an industry leader. Comprehensive training and development will be provided to ensure your success.
Additional Information :
How we work
At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
Our employee benefits include:
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to Employee Exclusives program - a way of getting closer to our incredible brands offering unique experiences behind-the-scenes access and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
#LI-Remote
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
