General Manager - Family Services

General Manager - Family Services

About Ruah

Ruah is a leading values-driven employer in Western Australias community services sector. Our staff go boldly not just supporting people in need but working to end homelessness end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WAs biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion where difference is valued celebrated and embraced.

By choosing to work with us you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

The General Manager Family Services (GM) position is a key senior management role responsible for demonstrating business excellence in the effective delivery of services to clients through our Model of Care.

The GM delivers leadership across a team of professional community service delivery staff that operate Ruahs refuges and family domestic violence outreach and other partner programs.

This role will also advocate on behalf of clients served by your team within senior and executive management decision making forums. In this regard the GM will play a significant role in shaping the strategic focus of the organisation. The GM provides high level coaching and mentoring to direct reports to ensure agreed outcomes and performance indicators are achieved within the resources available.

This is a full-time permanent position.

What were looking for

The successful applicants will be required to meet the following criteria:

• Extensive experience in providing inspirational leadership within the community/ Not For Profit sector with exemplary strategic financial operational and people management skills.
• Demonstrate a commitment to the Purpose Vision and Values of Ruah.
• An understanding of the political environment and current issues affecting the social or community service and welfare system.
• Extensive experience in managing a diverse portfolio of services programs and projects within a strong best practice continuous quality improvement framework.
• Strong ability to analyse data and information identify risk opportunities and issues for the organisation with an ability to respond accordingly to address these to achieve its goals and objectives.
• Highly developed interpersonal skills including strong skills in negotiation and consultation.
• Experience in developing and maintaining collaborative partnerships and stakeholder relationships.
• Exceptional written and verbal communication skills with ability to influence at the highest level. Confident public speaking and presentation style.
• Financial and business skills and acumen with extensive experience in the preparation of budgets business plans and funding submissions.
• Demonstrate knowledge and understanding of diversity and social inclusion- including gender sexuality disability cultural age and linguistic diversity and Aboriginal culture.

The following specialist criteria will also be considered :

• Strategic understanding of Government Policies National and International Research in how this applies to the delivery of community sector services for family and domestic violence in Western Australia.

Required compliance documents:

• Current drivers license
• National Police Clearance Certificate

What do we offer

• A salary package starting from $140000 plus a $10000 car allowance and mobile allowance.
• 5 weeks annual leave
• 16 weeks paid parental leave with flexibility to take at 32 weeks half-pay (uniquely new staff can access 4 weeks paid parental leave after just 6 months service).
• Free independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when youre getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15900 core packaging
• an additional $2650 in meal entertainment packaging
• benefits for salary packaging travel accommodation parking fees education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups joining us at Pride events being a part of a range of cultural events to promote and support reconciliation and much much more!

How to apply

Wed love to hear from you!

Please click apply create your Humanforce Talent profile and submit your current CV along with a cover letter of no more than two pages helping us understand your fit for this key leadership role.

Closing date for applications: COB Monday 14 of July 2025.

Ruah may close early or extend the advertising period at its discretion.

For further information please contact Elsie Blay Executive Manager- Services on

We are building a workplace where difference is embraced and encouraged - and to do this weneed people on our team who are representative of the clients we work with who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.